Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Why are your customers turning away from you?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

FEBRUARY 6, 2025

SurveySensum : It uses AI to simplify complex data and provide clear, actionable drivers of customer satisfaction which allows you to prioritize actions that will have the greatest impact on customer experience, rather than being overwhelmed by unnecessary metrics and complicated dashboards. Well, SurveySensum can help you here.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

MARCH 26, 2025

From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights. It is referred to as the “data preparation” stage of text analysis. But doesnt it sound similar to text analysis? Manually analyzing them?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

SurveySensum

APRIL 7, 2025

The goal is to guide you through the entire customer experience management process. Powerful Dashboards with Key Drivers SurveySensums AI-powered dashboard leverages AI to highlight key drivers behind customer satisfaction and dissatisfaction, giving each team member personalized insights tailored to their role.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

SurveySensum

MARCH 19, 2025

Powerful Role-Based Dashboards that Give You Key Drivers SurveySensums AI-powered dashboards provide personalized insights to each team member by highlighting the key drivers of customer satisfaction and dissatisfaction. Even free users can analyze their survey data and identify key themes, patterns, pain points, etc.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Learn More about the role of AI in CX.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

DMG Consulting

MAY 5, 2020

As a result, enterprises need to be able to analyze customer interactions that occur at all enterprise touchpoints and channels, and standardize the findings. Because of the huge potential benefits of CJA, DMG expects to see substantial investments in this emerging sector, and these solutions will continue to be delivered and improved.

CX 96

CX Artificial Intelligence Contact Center Touchpoint 96

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. showing a similar satisfaction level as Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

SEPTEMBER 12, 2018

Text analytics can be applied to NPS responses to help uncover valuable insights by: Grouping comments into general themes to identify common customer pain points and thus, help you understand how to improve their experience. Here is where automated analysis with machine learning takes the stage.

Customer Feedback 110

Customer Feedback NPS Machine Learning Text Analytics 110

SurveySensum

JANUARY 27, 2025

Instead, you can gather data from a diverse set of respondents and analyze it all in one place, giving you a true, unified view of your global customer base. Keep them concise to ensure responses are clear and easier to analyze with text analytics tools. Heres an example of a question you should ask. But thats not all.

Text Analytics 52

Text Analytics Non-Profits Start-ups Actionable Insights 52

Lumoa

JULY 10, 2018

Companies receive real time feedback in massive volumes, if they only start listening to their customers. Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. Our customer satisfaction increases – so what? Emotions influence it.

Customer Experience 113

Customer Experience NPS Text Analytics Customer Satisfaction 113

Customer Service Life

MARCH 15, 2019

Do terms like NLP and Machine Learning mean anything to you? The ability to respond to customer inquiries is all predicated on understanding accurately what the customer is saying or asking. Machine Learning. The second important concept in this mix is Machine Learning.

AI 64

AI Machine Learning CX Net Promoter Score 64

Lumoa

NOVEMBER 29, 2021

Companies receive real-time feedback in massive volumes if they only start listening to their customers. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. Our customer satisfaction increases – so what? Emotions influence it.

Customer Experience 97

Customer Experience NPS Text Analytics Customer Satisfaction 97

SurveySensum

SEPTEMBER 11, 2024

We are so used to Netflix’s recommendations, the tailored playlist of Spotify, shopping recommendations of Amazon, etc, so much so that according to McKinsey 35% of Amazon and 75% of Netflix recommendations are provided by machine learning algorithms.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

NOVEMBER 11, 2021

When you have too many customer personas and a huge audience pool, you need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. Text Analytics. Text Analytics. Real-time text analysis. Text Analytics and Machine Learning.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Learn More about the role of AI in CX.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

MARCH 3, 2022

It also enables you to build custom classifiers to examine and compare text histories. Text extraction. This automated text extraction process helps you structure your data and identify critical texts, tags, etc., in seconds using machine learning. Steep learning curve. Integrations.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver.

Machine Learning 49

Machine Learning Compliance Government Sentiment Analysis 49

Retently

FEBRUARY 9, 2024

These invaluable insights can steer the course of your products/services to align closely with what truly matters to your customers. Moreover, customer satisfaction surveys can turn satisfied and loyal customers into advocates for your brand. This data can inform future strategies to enhance overall customer satisfaction.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. showing a similar satisfaction level as Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

DMG Consulting

NOVEMBER 30, 2023

Never mind the technology’s tremendous future potential, AI is enabling advancements now, and a great example is interaction analytics (IA), also known as speech and text analytics. A neural network “learns” by identifying patterns in massive amounts of digital data, which enables it to predict the next word in a sequence.

AI 48

AI CX Contact Center Artificial Intelligence 48

SurveySensum

MAY 31, 2024

In this post, we discuss AI customer experience and how it can elevate your business. What is an AI customer experience (CX)? AI customer experience is the employment of AI technology like machine learning, and chatbots to improve the efficiency, speed, and intuitiveness of customer experience.

AI 52

AI CX Customer Experience Sentiment Analysis 52

SurveySensum

AUGUST 30, 2024

Leverage AI capabilities like machine learning and text analytics with SurveySensum, to analyze your customer data, derive insights, and tailor your offerings to exceed customer expectations. Incorporate Customer Feedback And we are back to the good old customer feedback!

Customer Experience Management 52

Customer Experience Management Customer Experience Omnichannel Text Analytics 52

SurveySensum

NOVEMBER 8, 2023

Here are the main benefits of implementing automated customer support: 24/7 customer engagement : Automated customer support systems offer 24/7 assistance. This helps minimize wait times and improves overall customer satisfaction. This saves the customer time to browse through various categories of products.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. So, to ensure long-term success, NBFCs should focus on improving customer satisfaction, which should go beyond mere transactions.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 10, 2023

Measure and improve customer satisfaction by collecting user opinions and addressing their concerns. The tool comes with industry-specific survey templates that can also be customized according to your survey objectives. The Text Analytics software enables users to get actionable insights from open-ended feedback.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Lumoa

APRIL 28, 2024

Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

FEBRUARY 11, 2022

When you have too many customer personas and a huge pool of audience, you really need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

SEPTEMBER 12, 2023

This approach ultimately results in increasing customer satisfaction. Acknowledge User Value Google Rewards knows customer worth and loves hearing from you. Note: You can also send periodic satisfaction surveys via email or SMS to gauge overall customer satisfaction and gather suggestions for improvement.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

SurveySensum

NOVEMBER 22, 2023

For example, if you want to increase your online sales, ask customers about their shopping experience on your website. Their feedback will help you identify areas of improvement, and working on those not only boosts customer satisfaction but increases sales as well! You don’t need to manually tag every response.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

JULY 20, 2023

They were significantly losing out on the customers and they didn’t know what to do. Analyzing this feedback using powerful text analytics , they discovered important insights. Customers were switching to other fashion brands due to limited stock availability. So, what did they do? The observation?

Retail 52

Retail Customer Feedback CX Social Media 52

Qualtrics

APRIL 5, 2021

Analytics are what turns your data into insights, and when you’re collecting a lot of data, you need powerful analytics tools to mine for deep insights. The ‘must have’ analytics for every research platform are: Text analysis — essential for identifying trending topics and sentiment from open text responses.

Text Analytics 26

Text Analytics Key Driver Analysis Social Media Predictive Analytics 26

Lumoa

APRIL 13, 2020

Loyal customers are the best customers as they will always come back to purchase and use your services. 95.7% of call center professionals believe that customer satisfaction is the most important metric to follow. This stresses the importance of being able to deliver a great customer experience to your customers.

Text Analytics 78

Text Analytics Artificial Intelligence Machine Learning Social Media 78

Customer Service Life

FEBRUARY 4, 2019

All of these tools use Natural Language Processing and Machine Learning to understand what the customer asked and they serve up the most relevant information. Furthermore, they track how often the presented solutions accurately address a customer’s issue. This is the power of speech and text analytics.

Contact Center 69

Contact Center Artificial Intelligence Text Analytics AI 69

PeopleMetrics

JANUARY 28, 2021

Sean: Yeah and I'd say that this phase of the customer experience world has really shifted into text analytics, machine learning, you know, analytics on the fly within the platform. Audrey: Yeah, the big thing with text analytics is being able to do it at scale. Sean: What about you, Ripal?

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

SurveySensum

APRIL 15, 2025

With the help of VoC tools, you can bid farewell to customer friction and the guesswork surrounding their desires. By utilizing VoC tools to collate data and improve customer satisfaction, you can scale your business more effectively. In this blog, we will explore 11 remarkable voices of customer tools.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52