Intercom

JUNE 20, 2024

“There’s an inherent structure and repetition to customer queries that make it highly suitable for AI to enhance efficiency and customer satisfaction” The domain we operate in, customer service, happens to be a prime candidate for the application of this AI technology.

AI 98

AI Customer Service Machine Learning Artificial Intelligence 98

C3Centricity

SEPTEMBER 24, 2017

How many manufacturers will survive as the market for personalised road transport collapses? As people move from ownership to rental, and from self-drive to driven, the industry will need to move into alternative modes of transport to make up the shortfall in their businesses. Two-way video. Augmented and virtual reality. Messaging.

Technology 48

Technology Technology Manufacturing Transportation 48

Zendesk

NOVEMBER 3, 2023

Generative AI uses machine learning (ML) algorithms to analyze large data sets. That means you can feed artificial intelligence a bunch of existing information on a topic, so it can learn and find patterns and structures. Benefits of generative AI Generative AI offers numerous advantages, especially for customer service teams.

AI 52

AI Machine Learning Artificial Intelligence ML 52

CSAT.AI

MAY 15, 2018

It has gone beyond static machine learning dependent upon limited data. Because of deep learning, AI can understand, improve and adapt through experience. As a result, AI can be beneficial in the customer service space. This is where flexibility and customization of AI is beneficial. AI has evolved.

AI 52

AI Artificial Intelligence Customer Service Machine Learning 52