Beyond Philosophy

AUGUST 15, 2019

Peppers says there are two different types of data that feed your metrics: Voice of Customer (VOC) Data: Peppers calls these metrics interactive data, meaning your customer interacts with you through a poll. Some examples are Net Promoter Score ® (NPS) or Customer Satisfaction surveys.

VOC 125

VOC Net Promoter Score CX NPS 125

InteractionMetrics

APRIL 17, 2025

Best For Enterprise teams (especially in finance or hospitality) that need visibility into the full customer journey and fast insights from multiple touchpoints. It offers custom question types, logic, and multilingual support, though its analytics are more basic compared to Qualtrics. vs. Qualtrics 8.7).

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SugarCRM

MARCH 28, 2024

For enterprises across manufacturing, where sales cycles are complex and customer journeys are long, it is especially critical to develop clear sales and customer engagement strategies to thrive and build long-term success. Lead Management In manufacturing, sales journeys are incredibly intricate and complex.

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

CSAT.AI

DECEMBER 5, 2018

An automated menu, a website FAQ, or a video with step by step solution put the power in the customers hands to address their own problem. Redesigning a faulty part or sourcing a new manufacturer eliminates a problem permanently for the customer and the company. Improve Efficiency. Schedule Effectively.

Contact Center 52

Contact Center Social Media Sentiment Analysis Manufacturing 52

SugarCRM

DECEMBER 14, 2023

Welcome back to our series’ fourth and last part: Mastering Sales ROI in Manufacturing: A SugarCRM Guide. Learn why analytics matter for manufacturing enterprises, how to properly leverage analytics to secure a better market position, and the tools you need to achieve it. In the business world, knowledge is power. Through data.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

eglobalis

DECEMBER 17, 2024

Instead, dynamic alternatives such as Customer Effort Score (CES) , real-time sentiment analysis, and advanced AI-powered analytics offer deeper insights into customer behaviours. This dual approach enhances response time , reduces operational costs , and improves customer satisfaction.

AI 367

AI CX Sentiment Analysis Net Promoter Score 367

SurveySensum

OCTOBER 4, 2023

An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. Also, the text and sentiment analysis feature equips you to uncover sentiment trends and issues within customer feedback. Pros It is easy to use.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

C3Centricity

SEPTEMBER 24, 2017

The largest food manufacturers are trying to compete by lowering “bad” ingredients and increasing “good” ingredients in their mass-produced brands. Beverage manufacturers are getting into entertainment in a big way. Coming from one of the largest global cigarette manufacturers, this is huge!

Technology 48

Technology Technology Manufacturing Transportation 48

SurveySensum

SEPTEMBER 19, 2022

An efficient VOC program helps you identify customer problems and expectations so that you can work on them, improve customer satisfaction and enhance their experience with your brand. How does the voice of the customer help businesses? And they focus on providing better and better experiences to their customers.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

SurveySensum

SEPTEMBER 25, 2024

No wonder Amazon’s NPS stands at 73 and its score in the American Customer Satisfaction Index (ACSI) was 83 out of 100, showing a positive customer sentiment. In the 2024 ACSI smartphone ratings, Apple continues to lead with a score of 82 for customer satisfaction. rating from over 11,000 reviews.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

eglobalis

JANUARY 13, 2025

By preemptively addressing these concerns through targeted outreach, the company improved customer satisfaction scores by 25%. Businesses can adopt similar strategies by integrating predictive analytics into their customer service operations.

AI 430

AI Predictive Analytics Sentiment Analysis E-commerce 430