Customer Bliss
MAY 3, 2017
It’s one of the main reasons why we continue to see stories of service failures (and the resulting customer outrage that ensues) all over social media. Customer satisfaction has been in a freefall for four years running. in International Studies from Mount Saint Mary’s University in Emmitsburg, Maryland. .
Comm100
FEBRUARY 12, 2021
When the pandemic emerged, staff at Montgomery College , a public community college in Rockville, Maryland, were forced into a remote working environment. She showed great patience, taking time to walk customers through their issues, showing she really cares, and helping them to place orders. Team Award. Runners-up.
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Fonolo
FEBRUARY 14, 2019
In a 2011 Study from the University of Maryland, researchers found that burned-out CSRs were much more likely to retaliate against customers in subversive ways. This behavior is destructive and negatively impacts important KPIs like first call resolution (a KPI directly related to customer satisfaction).
Comm100
FEBRUARY 1, 2023
TRU now sees strong Customer Satisfaction (CSAT) scores at 4.28 / 5, and an average 25 second wait time for support. LiveChat rates among the best live chat for higher education in customer support and ease of use but has reported technical glitches that can create delays for agent response.
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