Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what?

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Beyond Philosophy

MARCH 11, 2023

I have been watching the American Customer Satisfaction Index for over 20 years. After nearly two decades of investment in customer experience, only 20 percent of organizations have managed to improve their customer satisfaction scores—leaving the vast majority, 80 %, having failed to do so. Check it out here.

Customer Satisfaction 17

Customer Satisfaction Customer Expectations Customer Experience 17

Comm100

SEPTEMBER 28, 2021

We’ll look at the challenges that led these organizations to change and the benefits they’ve seen through the adoption of new customer service channels and technologies. Lake Michigan Credit Union – Improving Member Support with Live Chat & Chatbot . Nate Knox, Applications Support, Lake Michigan Credit Union.

Customer Service 96

Customer Service AI B2C Technology 96

Shep Hyken

APRIL 5, 2022

The Return on High Customer Satisfaction Is Huge. The Link Between the Top Rated Customer-Focused Companies and the Stock Market. Shep Hyken interviews Dr. Claes Fornell, founder of the American Customer Satisfaction Index (ACSI) and the Distinguished Donald C. marketplace on their customer satisfaction scores.

Customer Satisfaction 61

Customer Satisfaction Customer Retention Customer Service Customer Experience 61

Comm100

MAY 4, 2022

Lake Michigan Credit Union. Lake Michigan Credit Union (LMCU) was founded in 1933 and has grown to become one of the largest credit unions in the United States. In this section, we’ll take a look at two credit union success stories and see how they have introduced live chat and chatbot software to accelerate digital transformation. .

Omnichannel 88

Omnichannel Artificial Intelligence AI Start-ups 88

Comm100

FEBRUARY 9, 2021

On top of this, customer satisfaction (CSAT) ratings shot up to 4.5/5 Read the full story here – Comm100 Live Chat Helps Canadian Blood Services Connect with Digital-First Customers. Lake Michigan Credit Union – Boosting member engagement. 5 and agents embraced the new software. at that time.

Sales 62

Sales Social Media Manufacturing Customer Satisfaction 62

Comm100

APRIL 9, 2021

Building relationships like this can result in improved customer satisfaction and are key to loyalty. Lake Michigan Credit Union, for example, integrated live chat with their mobile app to provide members with native support and increase engagement. Wrap-up.

Retail 76

Retail AI Social Media Start-ups 76