20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
Callminer
SEPTEMBER 5, 2017
Lindsey Brown is the Director of Marketing and Sales at Port City Companies in Port Huron Michigan. Your customer does not care what you get on your internal scorecard. It is also very important to allow the agents to analyze their performances on the basis of the quality of service and customer satisfaction.
140 
Let's personalize your content