Comm100

FEBRUARY 9, 2021

Customizable live chat with unlimited agents and chats – plus email, social media, SMS & knowledge base – all for free, forever! Canadian Blood Services – Connecting with their digital-first customers (and increasing appointments). On top of this, customer satisfaction (CSAT) ratings shot up to 4.5/5

Sales 60

Sales Social Media Manufacturing Customer Satisfaction 60

Comm100

MAY 4, 2022

Firstly, this gives members the flexibility to reach out however they want – live cat, social media, SMS, or email – and receive the same great service in return. Lake Michigan Credit Union. Lake Michigan Credit Union (LMCU) was founded in 1933 and has grown to become one of the largest credit unions in the United States.

Omnichannel 83

Omnichannel Artificial Intelligence AI Start-ups 83

Comm100

APRIL 9, 2021

Chatbots are the ultimate tool to manage high customer support volumes. With an intelligent AI chatbot working across live chat (as well as social media and SMS), a large portion of frontline support can be automatically managed and resolved without any human involvement. – Chatbots. Wrap-up.

Retail 71

Retail AI Social Media Start-ups 71

Comm100

MARCH 2, 2022

This means credit unions now need to measure and manage their customer interactions across multiple channels in order to drive customer satisfaction overall and effectively compete with banks.” Lake Michigan Credit Union, Jasmina Duric, Manager of E-Services and Support Department. Future members are digital-first.

Omnichannel 52

Omnichannel Non-Profits Start-ups CX 52

Comm100

NOVEMBER 13, 2022

I think anyone who has a social media account can build a Comm100 Chatbot.” – Lachlan Todd, Communications & Systems Coordinator, Thompson Rivers University. Continuing our journey into AI customer service, we’ll next look at some common use cases for chatbots across industries. Improving customer satisfaction.

AI 52

AI Healthcare Start-ups Machine Learning 52