Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what?

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

SurveySensum

AUGUST 20, 2024

Using NPS to measure customer satisfaction and loyalty is a simple but effective way to make improvements based on real feedback. Are you struggling to gauge your customers’ true satisfaction? This use of technology enables members to perform transactions, check balances, and apply for loans with just a few taps.

NPS 52

NPS Finance Actionable Insights Omnichannel 52

Comm100

SEPTEMBER 28, 2021

We’ll look at the challenges that led these organizations to change and the benefits they’ve seen through the adoption of new customer service channels and technologies. Lake Michigan Credit Union – Improving Member Support with Live Chat & Chatbot . Nate Knox, Applications Support, Lake Michigan Credit Union.

Customer Service 92

Customer Service AI B2C Technology 92

Comm100

MAY 4, 2022

Lake Michigan Credit Union. Lake Michigan Credit Union (LMCU) was founded in 1933 and has grown to become one of the largest credit unions in the United States. It wasn’t much of a surprise to see the younger generations engaging first… but we are starting to see Baby Boomers learning the technology and using the chat.

Omnichannel 83

Omnichannel Artificial Intelligence AI Start-ups 83

Comm100

APRIL 9, 2021

With these retail-based, transactional services now setting the bar for customer experience, financial institutions are no longer just competing with others in their industry – they’re being compared to every digital experience that their client has ever had. In fact, 79% of clients now prefer customer support through online chat.

Retail 71

Retail AI Social Media Start-ups 71

Callminer

SEPTEMBER 5, 2017

Technology systems that provide pre-recorded disclosures and automated statement delivery that is integrated with each call can make onboarding processes much easier. She has a command to write on call center software and new technologies used in contact centers. Her articles are also published on other sites as a guest blogger.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Comm100

MARCH 2, 2022

Cabrillo Credit Union experienced this when they launched Comm100 Live Chat in 2021: “It wasn’t much of a surprise to see the younger generations engaging first… but we are starting to see Baby Boomers learning the technology and using the chat. With this has come a high appreciation of customer experience (CX).

Omnichannel 52

Omnichannel Non-Profits Start-ups CX 52