Retently

AUGUST 23, 2022

As an ecommerce business, Net Promoter Score® might be the most powerful KPI in your CX toolkit. Net Promoter Score is a metric that measures the likelihood of a customer recommending your brand to their personal and professional social circle. Survey all customers, not just top spenders.

Net Promoter Score 147

Net Promoter Score NPS Non-Profits Customer Satisfaction 147

Retently

JULY 2, 2018

How likely are your customers to recommend you to their friends, colleagues and work acquaintances? In this article we’re going to dive into the basics of Net Promoter Score® (NPS®) — a metric used to assess how loyal your customers are and how likely they are to recommend your company to their personal and professional network.

Net Promoter Score 137

Net Promoter Score NPS Customer Satisfaction Start-ups 137

Retently

APRIL 11, 2023

There’s no better measure of your business’s overall health and ability to grow than customer satisfaction. A thriving company hinges on happy customers and one of the most reliable ways to gauge their satisfaction is through a consistent NPS process. Satisfied customers translate into growth through word of mouth.

Net Promoter Score 157

Net Promoter Score NPS Customer Satisfaction Customer Feedback 157

Fonolo

OCTOBER 5, 2021

You can see what your customers think about your contact center by determining your Net Promoter Score (NPS). Creating a Customer Service Strategy That Drives Business Growth. First, start with NPS surveys that ask customers, on a scale of 0–10, how likely they are to recommend the company to a friend or colleague.

Net Promoter Score 153

Net Promoter Score NPS Contact Center Business Growth 153

ECXO

MARCH 6, 2025

Leadership Commitment and Vision Leading a customer experience transformation starts at the top. Leadership must establish a clear vision for what great customer experience looks like for the organization and articulate why it matters for the companys future. analyse sentiment, and trigger alerts for immediate follow-up.

CX Transformation 339

CX Transformation B2B CX Government 339

Retently

AUGUST 23, 2023

We argue the opposite — Net Promoter Score® is just as valuable for a B2B company as it is for a B2C brand. While B2C businesses aim for up to 40% response rate, B2B companies are encouraged to seek a response rate of 60% or even more, when combining survey channels. NPS captures it all.

Net Promoter Score 147

Net Promoter Score B2B B2C NPS 147

SurveySensum

FEBRUARY 13, 2025

It is the key predictor for gauging and improving customer retention and loyalty. Given its significance, how do you improve your Net Promoter Score? Did you know that 48% of your unhappy customers are likely to complain about negative experiences with brands to 10 or more people?

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

eglobalis

JUNE 27, 2024

Goals might include improving customer satisfaction scores, reducing churn rates, or increasing customer lifetime value. Successful execution ensures that the company lives up to its promises, thereby fostering trust and loyalty among customers.

Customer Experience 480

Customer Experience VOC Net Promoter Score Government 480

Hodusoft

OCTOBER 23, 2024

A Comprehensive Guide to Net Promoter Score: History, Calculation Formula, Survey Tips If you are an entrepreneur or a business professional, you probably know what the term ‘Net Promoter Score’ means. What is Net Promoter Score (NPS)?​ Read on and thank us later.

Net Promoter Score 52

Net Promoter Score Contact Center NPS E-commerce 52

Retently

MARCH 18, 2019

The key to retaining customers is extremely simple: deliver value and provide a great experience that makes customers want to stick with you and recommend you to others. Well, by far the most effective way to measure customer satisfaction and loyalty is via the Net Promoter Score.

Net Promoter Score 127

Net Promoter Score NPS Customer Retention Innovation 127

ECXO

JANUARY 21, 2025

To start the year with a twist, Im shaking things up. Instead of diving straight into all the right things you can do to create an amazing customer experience, I thought, why not explore the flip side? What happens if a company doesnt care about customer experience? Customers loved it, and word spread like wildfire.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

Retently

MARCH 23, 2023

You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers. Ready to start?

Net Promoter Score 98

Net Promoter Score NPS Finance Customer Satisfaction 98

eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? Think of the star rating prompt right after an Uber ride, or the thumbs-up/down after a Netflix episode.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

Totango

NOVEMBER 3, 2021

The Net Promoter Score question provides one of the most effective tools for predicting customer loyalty and brand advocacy. It reflects both how enthusiastic customers are about your brand and how likely they are to recommend you to others. What is the Net Promoter Score Question?

Net Promoter Score 103

Net Promoter Score NPS Customer Loyalty Customer Satisfaction 103

Totango

NOVEMBER 3, 2021

The Net Promoter Score question provides one of the most effective tools for predicting customer loyalty and brand advocacy. It reflects both how enthusiastic customers are about your brand and how likely they are to recommend you to others. What is the Net Promoter Score Question?

Net Promoter Score 102

Net Promoter Score NPS Customer Loyalty Customer Satisfaction 102

Totango

NOVEMBER 3, 2021

The Net Promoter Score question provides one of the most effective tools for predicting customer loyalty and brand advocacy. It reflects both how enthusiastic customers are about your brand and how likely they are to recommend you to others. What is the Net Promoter Score Question?

Net Promoter Score 100

Net Promoter Score NPS Customer Loyalty Customer Satisfaction 100

Aquire

SEPTEMBER 28, 2021

The Net Promoter Score (NPS) is a popular metric that measures customer loyalty and satisfaction. It predicts customers’ impressions of a brand based on the likelihood of a positive recommendation. What is Net Promoter Score? This means that the NPS score range is between -100 and +100.

Net Promoter Score 98

Net Promoter Score NPS Customer Satisfaction Customer Loyalty 98

Retently

AUGUST 20, 2024

As a Customer Success Manager, Net Promoter Score ® is the most important metric you have access to for retaining customers. No amount of growth will help your business develop if you’re losing customers because of poor product or service quality. There are several ways to put your Promoters to work.

Net Promoter Score 78

Net Promoter Score NPS Social Media Customer Acquisition 78

Retently

MAY 15, 2024

However, for many businesses in the publishing industry, whose readers are their customers, asking for feedback directly is a way to optimize their product and learn more about user experience. If you’ve visited a newspaper website in the last year, chances are that you’ve run into at least one pop-up asking you to complete a reader survey.

Net Promoter Score 78

Net Promoter Score NPS Start-ups Actionable Insights 78

Retently

JUNE 28, 2023

While the price of your product undeniably affects customer perception, does it also have an effect on satisfaction? Are customers more satisfied with your product if it costs more, and would raising your prices positively impact metrics like Net Promoter Score®? As it turns out, it might.

Customer Satisfaction 136

Customer Satisfaction Net Promoter Score B2C Manufacturing 136

Fonolo

NOVEMBER 18, 2021

How can companies assess whether their customers are loyal? How can they know if customers would recommend the company to a friend? Turns out, there’s a metric for that: net promoter score ! What is Net Promoter Score? 7-8: Passives are satisfied but not as enthusiastic as promoters.

Net Promoter Score 87

Net Promoter Score NPS Contact Center Construction 87

eglobalis

OCTOBER 1, 2024

Introduction: The Need for a Non-Siloed Organization Silos within an organization have long been a barrier to innovation, efficiency, and customer satisfaction. For example, imagine your marketing department running a campaign without proper alignment with sales, causing confusion in customer messaging and missed opportunities.

CX 469

CX Finance Customer Journey Map Innovation 469

Lumoa

SEPTEMBER 16, 2022

Net Promoter Score in a nutshell. NPS, or Net Promoter Score, is a market metric that is used in many industries because it is an easy way to quantify how loyal customers are. Recent findings show that NPS is one of the top 3 customer experience metrics used by CX programs.

Net Promoter Score 78

Net Promoter Score NPS Social Media Retail 78

Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

NPS 232

NPS Net Promoter Score Customer Loyalty Construction 232

Retently

MAY 26, 2023

If you’re part of a brand management or customer success consultancy, Net Promoter Score® could be the all-in-one customer satisfaction metric you’ve been looking for. Designed to accurately assess customer sentiment, Net Promoter Score has several benefits that other customer satisfaction metrics don’t.

Net Promoter Score 135

Net Promoter Score NPS Close the Loop Customer Satisfaction 135

Retently

AUGUST 29, 2022

One of the most common questions we receive, as an NPS®-focused software business, is how Net Promoter Score® differs from the type of data you can extract by studying people’s reactions on social media platforms like Facebook, Twitter and Instagram. NPS Measures Customer Satisfaction, Not Public Opinion.

Social Media 156

Social Media NPS Net Promoter Score Customer Satisfaction 156

CX Accelerator

NOVEMBER 7, 2023

By Jeremy Watkin and the CX Accelerator Community I’ve got a big trip coming up, and in preparation, I needed to check my flight itinerary so I could book a rental car and long-term airport parking. After pushing a bit more for a supervisor, I was left with no choice but to hang up and try again. Again, huh? 28) can’t be empathetic.

Net Promoter Score 316

Net Promoter Score Legal Construction Social Media 316

Retently

DECEMBER 21, 2022

Here’s an interesting question for B2B companies that use Net Promoter Score to get feedback from their clients: Scenario : You run a B2B company that sells software. Based on our reading, it seems that the majority of Net Promoter Score users believe it’s best to survey your key contact.

Net Promoter Score 147

Net Promoter Score B2B NPS Engineering 147

Retently

OCTOBER 26, 2023

One of the biggest benefits of Net Promoter Score® is that it gives you timely, relevant customer feedback when you need it most. Do it right, and there’s a chance you’ll win back an uncertain customer or earn the long-term respect and loyalty of a valuable client.

Net Promoter Score 146

Net Promoter Score NPS Close the Loop Customer Feedback 146

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. Actions include short- and long-term follow-ups. Long-term actions are based on the analytics results of customer feedback.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Retently

AUGUST 29, 2018

You’ve built a great product, perfected your customer acquisition process and even started to poll your clients to learn more about what they think of you. There’s only one problem: the Net Promoter Score ® and feedback you received wasn’t as good as you expected. Reach out to customers personally.

Net Promoter Score 153

Net Promoter Score Close the Loop Customer Service NPS 153

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. The best firms do more than simply collect customer feedbackthey help you interpret data, identify pain points, and enhance customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Retently

JULY 11, 2022

If your company is charging the clients on a monthly basis, signing up new customers and keeping them onboard has an incredible impact on your revenue, growth rate and profits. If a customer is a Detractor , there’s a serious chance that they’ll cancel their subscription either in the next billing period or in the near future.

NPS 151

NPS Net Promoter Score Customer Acquisition Start-ups 151

Retently

JULY 8, 2024

Over the last decade, Net Promoter Score® has gradually become the new standard for measuring customer loyalty and satisfaction, not just for startups but for businesses around the world. introducing a new, simple and convenient way for businesses to measure customer happiness.

Net Promoter Score 148

Net Promoter Score NPS Non-Profits Customer Satisfaction 148

RateMyService

NOVEMBER 18, 2024

Understanding customer emotion can help you forge a deeper understanding of your customers and enhance their brand loyalty. We’ve usually relies on traditional metrics like Net Promoter Score (NPS, eNPS), Effort Score (CES, EES) and Satisfaction Score (CSAT, eSAT) to understand our customers and employees.

Net Promoter Score 52

Net Promoter Score E-commerce Sentiment Analysis NPS 52

SurveySensum

MARCH 1, 2024

A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. They gathered all the responses diligently but stumbled into the “Everyone’s-the-Same” trap – treating all scores equally.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

APRIL 14, 2025

Are your customers truly happy and satisfied with your brand? Understanding and measuring customer satisfaction and loyalty is very crucial, yet many businesses struggle to do that. Thats where NPS ( Net Promoter Score ) can be your closest ally. You can set up three columns.

NPS 52

NPS Net Promoter Score AI Customer Loyalty 52