Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less in customer service agents, how much will it decrease my customer satisfaction?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

JUNE 26, 2023

In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. For example, Target, one of the top US retail chains, improved its pickup sales with an omnichannel campaign. Customer Satisfaction Score – CSAT 3.

Omnichannel 78

Omnichannel Net Promoter Score Customer Experience Social Media 78

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less on customer service agents, how much will it decrease my customer satisfaction?

Net Promoter Score 107

Net Promoter Score Customer Experience B2C CEM 107

CSAT.AI

SEPTEMBER 25, 2017

Analyze Customer Reviews to Gauge Sentiment. For companies large or small, it can be difficult to gauge how prospects and customers feel about your brand, especially if your products are sold by hundreds of retailers. The second challenge lies in whether it’s structured or unstructured data.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less on customer service agents, how much will it decrease my customer satisfaction?

Net Promoter Score 60

Net Promoter Score Customer Experience B2C CEM 60

SurveySensum

MARCH 3, 2022

Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. . It helps in closing the loop and increasing customer satisfaction. . Excellent customer support. Cons: Messy consumer data aggregation. Best Features.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Steven Van Belleghem

MAY 19, 2020

The biggest result is the higher customer satisfaction. Obviously, retail and e-commerce volumes are up, especially due to more customers ordering online. And the third pillar is Intelligent Automation to transform and automate processes to improve customer satisfaction and productivity.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52