InteractionMetrics

MARCH 13, 2025

Sentiment analysis reveals the emotions your customers feelbut knowing how they feel is only useful if you know why they feel the emotion in the first place. If you want to improve customer experience, you need more than just emotional data. What Is Customer Sentiment Analysis? Neutral sentiment.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

eglobalis

JULY 2, 2024

By embracing a more nuanced approach, organizations can gain a comprehensive understanding of customer sentiment, facilitating more informed decision-making and enhancing overall customer satisfaction. ”—offers a narrow and momentary transactional perspective on customer sentiment.

NPS 490

NPS Customer Feedback Net Promoter Score B2C 490

SurveySensum

FEBRUARY 24, 2025

When the world is rapidly turning towards AI, businesses are relying on advanced techniques to extract valuable insights customer reviews, social handles, emails, chats, surveys, and whatnot. Amongst many in the market, two techniques stand out Text analysis and Sentiment Analysis. What is Sentiment Analysis?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

SurveySensum

MARCH 3, 2025

Social Media Text Analytics. But, what is it, and how does it work for social media monitoring? What is Social Media Text Analytics? Lets now understand how social media text analytics helps monitor social media. How Text Analytics Help Brand in Social Media Monitoring?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

ECXO

APRIL 10, 2024

In the context of customer experience, ‘tunneling’ could represent the ability of a business to reach customers in unexpected ways or overcome potential barriers to customer satisfaction. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

Execs In The Know

AUGUST 12, 2024

But behind all of the technical buzz, it’s important toconsider, how are your customers feeling at each stage of the buyer’s journey? Sentiment analysis offers a practical way for businesses to monitor and respond to customer emotions within seconds. What Is Sentiment Analysis?

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

Retently

MARCH 17, 2025

Key Metrics to Include: CSAT/NPS Trends : Did customer satisfaction shift? Product Launch Performance : What were the most common customer questions about the new release? Its also about understanding how customers feel. Yet the real value comes from customer comments. Refund & Return Rates : Are they rising?

Actionable Insights 90

Actionable Insights CX NPS Sentiment Analysis 90

CommBox

DECEMBER 14, 2023

In the dynamic landscape of today’s fast-paced digital world, businesses are in a perpetual pursuit of cutting-edge solutions to elevate customer satisfaction. One technological innovation that has emerged as a pivotal player in revolutionizing customer service is Generative AI-powered Chatbots.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

SurveySensum

APRIL 28, 2025

Heres the thing – 77% of customers have a more favourable view of brands that ask for and accept customer feedback. Thats where Voice of Customer (VoC) programs come in! But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth? Lets dive in!

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

MARCH 26, 2025

From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights. It is referred to as the “data preparation” stage of text analysis. Text mining automates this process, reducing analysis time from weeks to minutes.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Hodusoft

DECEMBER 26, 2024

A majority of people, who used to call customer service numbers, no longer rely on voice calls to communicate. Equipped with smartphones, they would rather prefer to send text messages, instant messages, emails, or engage through webchat or social media. Their satisfaction level will increase by leaps and bounds.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SurveySensum

MARCH 5, 2025

Boosts Customer Retention : Identifies at-risk customers through sentiment analysis , allowing timely intervention. Listen And Analyze VOC From All Channels A fragmented customer experience leads to frustration and dissatisfaction. Alert relevant parties to customer satisfaction risks.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

SurveySensum

DECEMBER 30, 2024

Limited Flexibility & Cumbersome User Management: CustomerGauge is very NPS-driven, so other customer metrics like CSAT or CES are largely locked out to get a 360 view of customer satisfaction. SurveySparrow SurveySparrow is the ultimate platform for transforming your customer experience with real-time feedback management.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Comm100

DECEMBER 16, 2024

Customers can self-serve effectively, reducing the need for human interaction while ensuring instant clarity and consistency across inquiries. Sentiment analysis AI analyzes customer text or speech to gauge emotion and tone, categorizing interactions as positive, neutral, or negative. keeping context intact.

Customer Service 52

Customer Service Sentiment Analysis AI Social Media 52

SurveySensum

FEBRUARY 6, 2025

Analytics and Reporting Qualtrics : Qualtrics provides advanced analytics and reporting features, including predictive analysis, text and sentiment analysis, and advanced statistical analysis (like regression, cluster, and correlation analysis). However, these advanced features come with an additional cost.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. with the help of AI and ML.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Zendesk

JANUARY 30, 2023

What is customer sentiment analysis? Customer sentiment analysis is when a company uses automation to examine feedback left by customers in surveys, social media posts, and so on. Customer sentiment analysis use cases extended beyond creating return customers, however.

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

Hodusoft

NOVEMBER 27, 2024

That’s because it’s just not viable for a business to start a venture, sell only one product once to every customer, and stay afloat for long. A business can only be successful when a large chunk of its customers return to it—not twice, not thrice, but repeatedly. Customer loyalty is the key.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Fonolo

FEBRUARY 14, 2023

Improve customer satisfaction With the right automation tools in place, improved customer satisfaction is sure to follow. Raise agent satisfaction A good call center manager knows that agent satisfaction is just as important as customer satisfaction.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Retently

JANUARY 13, 2025

When it comes to understanding customer satisfaction, CES is part of a powerful CX trio that includes Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT). It answers the question: How hard did your customers have to work to resolve their issues or achieve their goals? A high-effort experience?

Sentiment Analysis 122

Sentiment Analysis Net Promoter Score NPS Touchpoint 122

ECXO

MARCH 24, 2024

It means receiving relevant recommendations, customized products, and personalized content that resonates with their interests. With AI-powered technology, companies can create a seamless, personalized experience that fosters brand loyalty, enhances customer satisfaction, and drives business growth.

AI 156

AI Customer Experience Social Media Machine Learning 156

Win the Customer

DECEMBER 11, 2023

Net Promoter Score (NPS) A fundamental metric, NPS reflects the likelihood of customers recommending your brand to others. This indicator encapsulates overall customer satisfaction, serving as a compass for understanding the sentiment and loyalty of your customer base.

Net Promoter Score 69

Net Promoter Score Sentiment Analysis Customer Experience Predictive Analytics 69

SurveySensum

JUNE 19, 2023

So, in this blog post, we’re going to dive into five tips that can really help you improve customer satisfaction for your business. So, how can you deliver great customer experiences if you don’t even know their needs and expectations? This boosts customer satisfaction and business growth.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

Lumoa

DECEMBER 15, 2022

In This Article: What is Voice of Customer Analytics? What is Voice of Customer Analytics? Voice of Customer Analytics (often abbreviated as VoC) is a process of understanding the needs, motivations, and challenges customers face in their encounters with your business. Types of Voice of Customer Analytics.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

SurveySensum

MARCH 19, 2025

Powerful Role-Based Dashboards that Give You Key Drivers SurveySensums AI-powered dashboards provide personalized insights to each team member by highlighting the key drivers of customer satisfaction and dissatisfaction. Even free users can analyze their survey data and identify key themes, patterns, pain points, etc.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

InteractionMetrics

FEBRUARY 20, 2025

Instead of improving the customer experience, they end up frustrating customers even more. We use scientific rigor, real listening, and reciprocity to design surveys that truly measure and enhance customer satisfaction. Responding to both ends of the spectrum shows customers their feedback is truly valued.

NPS 52

NPS Net Promoter Score Customer Satisfaction Social Media 52

Lumoa

JANUARY 11, 2022

Analyze feedback from any source; surveys, chat, reviews, Social media, phone calls, etc. 2. Survicate Survicate is a popular customer feedback tool that offers four preeminent services: Mobile App Surveys, Website Feedback Surveys, Surveys & Forms. Analyze feedback in more than 60+ languages. Promotoer.io

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Hodusoft

APRIL 2, 2025

Just a quick visit to a telecom contact center will make you realize the sheer volume of contact requests the customer service representatives handle everyday. The notifications of text messages, instant messages, live chats, and social media chimes incessantly. The phones ring constantly.

Contact Center 52

Contact Center Omnichannel Sentiment Analysis Data Entry 52

Fonolo

MAY 16, 2023

Understanding Contact Center Analytics Contact center analytics involves the collection and analysis of data related to the center’s operation. They measure things like call volume, call duration, first call resolution, agent productivity, customer satisfaction, and more. Are they angry, frustrated, or satisfied?

Contact Center 91

Contact Center Customer Satisfaction Artificial Intelligence Sentiment Analysis 91

CSAT.AI

APRIL 5, 2023

Channels: All the ways customers can reach a brand like phone, email, social media, text, chat (see Omnichannel). Chatbot : A type of conversational AI that provides self-service for customers through a messaging app or other text channel. Ticket Routing: Process of assigning a customer request to an agent or team.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

Execs In The Know

AUGUST 10, 2021

They’re embracing social media and a variety of recruitment channels to uncover and engage with a diverse pool of candidates and promote their employer’s value propositions. At Conduent, we’re also using sophisticated speech and language detection tools that diagnose sentiment analysis and help reduce the risk of fraud.

Contact Center 97

Contact Center Sentiment Analysis Construction AI 97

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Because it provides clear, actionable insights into customer satisfaction and loyalty. Top Pick for B2B SMBs 1.

NPS 105

NPS B2B Net Promoter Score Actionable Insights 105

Lumoa

JANUARY 23, 2018

Some companies use other metrics , such as Customer Effort Score or Customer Satisfaction. These standard metrics include not only the number, but also free text feedback revealing why your customers like or dislike you or your product. Topic analysis reveals topics that are most talked about.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

SurveySensum

FEBRUARY 24, 2023

In today’s competitive market, customer satisfaction is crucial for businesses to succeed. After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. Ready to take your customer satisfaction to the next level?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Beyond Philosophy

AUGUST 15, 2019

Some examples are Net Promoter Score ® (NPS) or Customer Satisfaction surveys. There is observational data today in social media, also, meaning it’s not what people tell you in a poll but what people tell their friends. . In our Global Customer Experience consultancy , we look at the area of customer emotions.

VOC 125

VOC Net Promoter Score CX NPS 125

SurveySensum

DECEMBER 24, 2024

SurveySensum SurveySensum is an AI-enabled customer experience management platform that enables businesses of all sizes and industries to gather customer feedback, analyze it, and take prioritized action to improve customer satisfaction and loyalty. and identify the sentiments to make intelligent decisions on time.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Zonka Feedback

OCTOBER 1, 2022

Product Improvement is the process of bringing changes in a product or its features to make the product seamless, easier, and better for the users with the objective of increasing customer satisfaction to retain the existing customers and attract new prospects. To Ensure Customer Satisfaction.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96