Remove Customer Satisfaction Remove Sentiment Analysis Remove Unstructured Data
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AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? AI can infer customer sentiment from what theyre already saying or writing.

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Text Analytics vs Sentiment Analysis: Key Differences & Applications

SurveySensum

When the world is rapidly turning towards AI, businesses are relying on advanced techniques to extract valuable insights customer reviews, social handles, emails, chats, surveys, and whatnot. Amongst many in the market, two techniques stand out Text analysis and Sentiment Analysis. What is Sentiment Analysis?

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Focus on What Matters Most with Key Driver Analysis

SurveySensum

Key Driver Analysis (KDA) is a technique that helps you identify and evaluate all the factors that have the biggest impact (can be positive or negative) on your outcome variable like customer satisfaction , loyalty, or brand perception. That said, lets explore the benefits of key driver analysis.

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Unlock Customer Insights with Social Media Text Analytics

SurveySensum

Tracking Customer Sentiments The key to making informed business decisions is to understand how customers feel about your brand, product, or service and social media is a goldmine of customer opinions. Real-Time Sentiment Tracking: Brands can monitor sentiment trends over time and detect sudden shifts in perception.

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Why Voice of Customer Matters (& How To Do It Right)

SurveySensum

Heres the thing – 77% of customers have a more favourable view of brands that ask for and accept customer feedback. Thats where Voice of Customer (VoC) programs come in! But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth? Lets dive in!

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15 Best SurveyMonkey Alternatives & Competitors [2025]

SurveySensum

SurveySensum SurveySensum is an AI-enabled customer experience management platform that enables businesses of all sizes and industries to gather customer feedback, analyze it, and take prioritized action to improve customer satisfaction and loyalty. And not just that.

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Analyzing Open Ended Survey Questions—Is AI Your Solution?

InteractionMetrics

In addition, quantification allows text themes to be correlated with outcome metrics like Net Promoter and Customer Satisfaction Scores. While content extraction is improving, AI extracts meaning per questionbut customers tend to repeat themselves among open-ended questions.

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