Customer Satisfaction Social Listening Unstructured Data 
eglobalis
MARCH 30, 2025
[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? AI can infer customer sentiment from what theyre already saying or writing.
SurveySensum
JUNE 13, 2021
These strategies are bolstered with specific marketing and customer experience tactics that will drive loyalty and revenue growth. . Provide real-time customer support. Tune into social listening. Harness data analytics. Provide real-time customer support. Customers want everything served to them instantly.
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SurveySensum
APRIL 28, 2025
Heres the thing – 77% of customers have a more favourable view of brands that ask for and accept customer feedback. Thats where Voice of Customer (VoC) programs come in! But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth? Lets dive in!
SurveySensum
MARCH 3, 2025
It enables you to understand customer satisfaction levels, take proactive action to manage crises by identifying negative trends early and provide data-driven insights to improve customer experience. Identifying Customer Pain Points Customers often voice their concerns and frustrations on social media.
SurveySensum
JANUARY 13, 2025
Lets look at how you can use technology to capture this indirect feedback: Social Media Insights: On platforms like Twitter, Instagram, and Facebook, there are customer opinions in the form of likes, comments, and mentions. By combining social media insights with other metrics, you gain a broader view of your brand perception.
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