SurveySensum

OCTOBER 17, 2024

73% of consumers across the globe expect companies to understand their unique expectations and needs — Customer Feedback Analytics is the key to it! This is where customer feedback analytics solutions come in. It helps you decode the true potential of customer data and open up new growth avenues.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less in customer service agents, how much will it decrease my customer satisfaction?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

MARCH 26, 2025

From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights. It is referred to as the “data preparation” stage of text analysis. Why is Text Mining important? Manually analyzing them?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

DMG Consulting

OCTOBER 16, 2018

Question: Our customer satisfaction survey response rates are declining. What additional information can we use to determine customer satisfaction? Here are some suggestions: Speech/text analytics – use contact center analytics technology to fill survey gaps.

Customer Satisfaction 67

Customer Satisfaction Text Analytics Social Media VOC 67

SurveySensum

APRIL 28, 2025

Heres the thing – 77% of customers have a more favourable view of brands that ask for and accept customer feedback. Thats where Voice of Customer (VoC) programs come in! But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth? Lets dive in!

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Lumoa

FEBRUARY 7, 2023

With a well-designed VoC program in place, businesses can gain a competitive edge by focusing their efforts on the areas that matter most to their customers, ultimately driving customer satisfaction, loyalty, and growth. Examples of VoC There are so many different ways customers can share information about what they want.

Voice of the Customer 158

Voice of the Customer VOC Social Media NPS 158

SurveySensum

FEBRUARY 6, 2025

QuestionPro : The tool provides robust analytics features and real-time reporting tools that enable you to track responses as they come in and make informed decisions promptly. SurveySensum : SurveySensum’s AI-enabled text and sentiment analysis allows businesses to identify and act on recurring trends in customer feedback.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Customer Service Life

NOVEMBER 10, 2022

Here are some of the methods by which I’ve discovered customer-impacting issues in the past: A customer responds negatively to a customer satisfaction survey. Customers blast the company on social media because of some failure of the product or service.

Contact Center 132

Contact Center Text Analytics Engineering Social Media 132

SurveySensum

MARCH 19, 2025

Powerful Role-Based Dashboards that Give You Key Drivers SurveySensums AI-powered dashboards provide personalized insights to each team member by highlighting the key drivers of customer satisfaction and dissatisfaction. Even free users can analyze their survey data and identify key themes, patterns, pain points, etc.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SurveySensum

JULY 2, 2023

Well CSAT tools will help you understand how satisfied your customers are, how you can reduce customer churn, and consequently, how you can improve your products and services. So without much ado, let’s jump straight into the list of top CSAT tools you can use to measure satisfaction. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

JUNE 13, 2021

Tune into Social Listening. Social media is the new front page of the internet. And what your customers talk over there determines the long-term success or failure of your business. This is why it is necessary to tune into social listening. .

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. showing a similar satisfaction level as Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JULY 4, 2023

The positive correlation between customer satisfaction and revenue growth is evident in Amazon’s financial performance. It’s important to recognize that the impact of customer satisfaction on revenue growth extends beyond Amazon. These steps will be beneficial to improve your customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

The positive correlation between customer satisfaction and revenue growth is evident in Amazon’s financial performance. It’s important to recognize that the impact of customer satisfaction on revenue growth extends beyond Amazon. These steps will be beneficial to improve your customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

OCTOBER 3, 2023

She realized that along with top-notch service, it is also important to understand customers’ needs and satisfaction. Sarah initiated a customer satisfaction survey to gather insights on automotive customers’ experiences. Crafting the survey, she carefully selected questions to capture the essence.

Customer Satisfaction 52

Customer Satisfaction Social Media Finance Sales 52

SurveySensum

OCTOBER 26, 2023

Paul’s online handcrafted jewelry store started seeing a decline in customer satisfaction and repeat purchases. So he started sending CSAT surveys after every purchase to his customers to learn about their shopping experience, product quality, and overall satisfaction. Why should you Measure Customer Satisfaction?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

APRIL 16, 2025

Types of CRM Surveys & Their Use Cases When you leverage CRM surveys, you gain insights into different customer journey stages. Customer Satisfaction Surveys (CSAT & NPS) Would you like to find out whether clients simply endure you or love you? CRM Survey Questions to Understand Customers Better Are you a business owner?

CRM 52

CRM Customer Feedback NPS Touchpoint 52

Callminer

AUGUST 6, 2019

Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media. As more customers seek to engage businesses through other channels than voice (e.g., Social media. Speech/text analytics. Know the latest call center trends.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

Lumoa

JANUARY 31, 2023

Text analytics help you to analyze the feedback in a fast and efficient manner, showing the tailored results valuable to your business. Both aspects are equally important for customer satisfaction and retention. Critical comments require immediate action if you want to eliminate customer churn.

Customer Experience 165

Customer Experience NPS Touchpoint Close the Loop 165

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Lumoa

FEBRUARY 20, 2018

Text analytics help you to analyze the feedback in a fast and efficient manner, showing the tailored results valuable to your business. Altogether, the process of feedback analysis, could look like this: Important note: Unfortunately, many brands end their customer experience management journey here. . ”

Customer Experience 141

Customer Experience NPS Touchpoint Net Promoter Score 141

SurveySensum

SEPTEMBER 11, 2024

. → Here’s the list of the top 7 Customer Journey Analytics tools Real-time Monitoring : Implementing real-time monitoring via in-app feedback, website pop-ups, chatbots, social media, web analytics, etc, will help you capture immediate customer responses and enable you to act in real time.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

DECEMBER 4, 2023

And offer training programs or workshops on customer service and advocacy. By doing these things, your organization can foster a customer-centric culture that not only helps boost customer satisfaction and loyalty but directly impacts the organization’s growth. The answer is clear – your customers are everywhere.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Net Promoter Score 52

Lumoa

SEPTEMBER 10, 2018

Instead of improving the life of your customers (which is why you started collecting feedback in the first place) you end up generating more frustrations and unhappiness. In the era of internet and social media the expected response time has shrunk dramatically. The key is timing.

Customer Feedback 68

Customer Feedback Text Analytics Close the Loop Hospitality 68

Lumoa

JANUARY 7, 2021

This isn’t the right time to send a survey, since you’ve had very little contact with these customers, but you can analyze comments made on social media or offer a feedback widget on your website. You want to figure out why some customers never contact your brand but instead are turned on to your competitors.

Touchpoint 78

Touchpoint Customer Journey Map Social Media Text Analytics 78

SurveySensum

NOVEMBER 2, 2023

Let’s explore this along with different types of customer feedback, how they are the building blocks for creating remarkable customer experiences, and how harnessing this feedback can propel your business to new heights of customer satisfaction and success. What is Customer Feedback?

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 52

Lumoa

JANUARY 11, 2022

Analyze any type of feedback such as NPS, CSAT, CES, or open text. Analyze feedback from any source; surveys, chat, reviews, Social media, phone calls, etc. 2. Survicate Survicate is a popular customer feedback tool that offers four preeminent services: Mobile App Surveys, Website Feedback Surveys, Surveys & Forms.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Retently

FEBRUARY 9, 2024

These invaluable insights can steer the course of your products/services to align closely with what truly matters to your customers. Moreover, customer satisfaction surveys can turn satisfied and loyal customers into advocates for your brand. This data can inform future strategies to enhance overall customer satisfaction.

Customer Feedback 96

Customer Feedback Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

AUGUST 12, 2024

By having a direct link you can easily share it on multiple platforms like your website, social media channels, email, SMS, and much more to encourage customers to leave reviews hassle-free. Also, once you gather reviews, you can understand their sentiments and hidden insights with advanced Text Analytics software.

Social Media 52

Social Media Start-ups Text Analytics Customer Satisfaction 52

Lumoa

FEBRUARY 16, 2023

Thanks to the Internet, customer feedback has never been so accessible. Learning what your customers think about your products or services isn’t difficult. Customer experience templates, customer survey templates, or customer satisfaction survey templates allow you to make informed decisions on improving the customer journey.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) But they’re only one small piece of the customer experience data puzzle.

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

Retently

JANUARY 13, 2019

This method can help you learn whether or not clients were happy with a new product/service/feature, find quick solutions to customer issues, and even understand emerging trends. The variety of data received following this survey text analysis is an incredible opportunity to take action and convert weaknesses into strengths.

NPS 73

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 73

SurveySensum

SEPTEMBER 18, 2024

Did you know that companies with omnichannel customer experience strategies retain an average of 89% of their customers, compared to just 33% of companies with weak omnichannel customer experience strategies? It Facilitates Revenue Growth : Companies that engage with customers across multiple channels report a 9.5%

Omnichannel 52

Omnichannel Customer Experience Social Media Touchpoint 52

SurveySensum

AUGUST 1, 2024

For instance, you take feedback from customers who are reaching out via chat or emails, but how about the ones who are commenting about you on social media? Since this feedback can be analyzed you’d need a text analysis tool such as SurveySensum’s AI-Enabled Text Analytics.

Customer Experience 52

Customer Experience Text Analytics NPS Business Growth 52

SurveySensum

OCTOBER 20, 2023

Reinforcing Customer-Centricity: Companies that prioritize customers and their needs make 60% more profit. And product feedback loop not only enhances the products as per customers’ needs but also boosts customer satisfaction and loyalty. Use Text Analytics software.

Close the Loop 52

Close the Loop Social Media Text Analytics Customer Retention 52