eglobalis

NOVEMBER 3, 2024

Empowering them with the autonomy to make decisions and take actions that enhance customer experience (CX) not only improves customer satisfaction but also fosters a culture where employees feel trusted, valued, and accountable for the company’s success.

CX 523

CX B2B Innovation Sentiment Analysis 523

Retently

MARCH 29, 2023

So how does the world’s NPS leader achieve such a high level of customer satisfaction? From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. He said that electric cars are the future of sustainable transportation.

Net Promoter Score 197

Net Promoter Score NPS Manufacturing Customer Satisfaction 197

Zendesk

MARCH 6, 2023

But to make a good impression, passenger transportation companies need to take an honest look at their customer experience and prioritize needed changes to modernize their experience for the next generation of sightseers, vacationers, business travelers, and digital nomads. Legacy tools are especially cumbersome for mobile phone users.

Transportation 52

Transportation CX Omnichannel Social Media 52

C3Centricity

SEPTEMBER 12, 2016

If you follow me on social media, you’ll know that I’ve just returned from a three-week visit to Peru. How glad I was that I took that decision, because I discovered that Peruvians are experts in customer delight! Do you have something similar to offer your customers? ” for more on this topic).

Net Promoter Score 133

Net Promoter Score Social Media Customer Satisfaction Transportation 133

Aquire

MAY 24, 2021

According to the International Air Transport Association, demand for air travel decreased by 65.9 At the same time, the surge in cancellations and travel restrictions caused by the pandemic created a dramatic influx in demand for airline customer service. As such, social media often acts as the first line of defense.

Customer Service 105

Customer Service Social Media Net Promoter Score Transportation 105

Hodusoft

JANUARY 8, 2025

They offer innovative ways to enhance communication, increase operational efficiency, and improve customer satisfaction. At HoduSoft, our specialized contact center and VoIP solutions have transformed the way microfinance companies communicate with their customers. This can improve customer satisfaction and loyalty.

Contact Center 52

Contact Center Finance Customer Satisfaction Transportation 52

Steven Van Belleghem

MAY 29, 2022

Research by the University of Sydney, University of Florida, and Rutgers University uncovered that serendipity and seemingly random discoveries can play a huge role in customer satisfaction. Their customers find great value in the adventures that they share over social media: about how they have been playing a role in weather forecast.

CX 120

CX Non-Profits Social Media Pharmaceutical 120