Bill Quiseng

OCTOBER 9, 2024

I am here to tell you that if you’re not in the Top Three, you don’t even exist in the minds of your potential customers. Of course, George Washington. And when you CARE, each customer feels respected, appreciated, and valued. QUI TAKEAWAY: Customers pay for their experience, not your product or service. Here’s why.

Customer Service 174

Customer Service Customer Experience Social Media Customer Loyalty 174

Bill Quiseng

MAY 31, 2023

Every week, in the month of June, I will offer each one of the Three Principles to Build Customer Loyalty. Surely, George Washington. Once you understand the Three Principles to Build Customer Loyalty, then you need to consistently deliver them. NEXT WEEK: Be the Customer. Why only three? Who is Number Four?

Customer Loyalty 109

Customer Loyalty CXM Social Media CX 109

Aquire

DECEMBER 16, 2021

Loyal customers offer you a whole range of benefits far beyond simply increasing the frequency and amount of money customers spend on your products or services. For example: Loyal customers become advocates for your brand — sharing and promoting your business via word-of-mouth on social media and beyond.

Customer Loyalty 98

Customer Loyalty Social Media Customer Journey Map Omnichannel 98

Bill Quiseng

NOVEMBER 8, 2023

Surely, George Washington. The more emotional the connections, the more memorable the experiences, and the more loyal the customers are. Loyal customers will return repeatedly, spend more money, and rave about you to others on social media. Serving customers because you HAVE TO is your job. Why only three?

CX 88

CX Social Media Education Customer Service 88

Zendesk

SEPTEMBER 27, 2022

This is an extraordinarily difficult season of travel,” Marc Casto, president of leisure brands in the Americas for Flight Centre Travel Group, told The Washington Post. One way that airlines can help passengers cope with delays, cancellations, and other travel mishaps is to take an omnichannel approach to the customer experience (CX).

CX 52

CX Social Media Transportation Omnichannel 52

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Zendesk

MARCH 3, 2021

Achieving your ideal customer service results starts with clear objectives. The acronym, originally released in a 1981 article by Director of Corporate Planning for Washington Water Power Company George T. The same tactic can apply to customer service goals. One of the most popular methods of goal development is SMART.

Customer Service 59

Customer Service CRM Omnichannel Social Media 59