Lumoa

FEBRUARY 9, 2023

How do you take action on customer experience? Listen to your customers. Actions include short- and long-term follow-ups. As short-term actions, you should be able to follow up with each individual responder, especially taking care of critical comments. Acting on customer feedback doesn’t mean doing one thing.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

MAY 7, 2025

It helps you decode what customers are asking for, track the right help desk ticket metrics, and use smart customer support analytics (and yes, a bit of AI) to stop issues before they blow up. Lets get into how support ticket analysis turns data chaos into customer love, but before that, well go into the what.

Sentiment Analysis 52

Sentiment Analysis Machine Learning Net Promoter Score AI 52

SurveySensum

APRIL 11, 2025

Key Driver Analysis (KDA) is a technique that helps you identify and evaluate all the factors that have the biggest impact (can be positive or negative) on your outcome variable like customer satisfaction , loyalty, or brand perception. Thus, youll know if your customers love your product but find delayed customer support frustrating.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

MARCH 26, 2025

From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights. It is referred to as the “data preparation” stage of text analysis. But doesnt it sound similar to text analysis? How Does Text Mining Work?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

SurveySensum

OCTOBER 16, 2024

Business survey questions are a set of targeted questions designed to gather feedback from your customers, employees, or clients to understand what’s working well and what needs improvement in your business. You can ask questions about customer service, product quality, pricing, or even future needs. times greater revenue growth.

Text Analytics 52

Text Analytics Customer Loyalty Customer Satisfaction Customer Service 52

SurveySensum

FEBRUARY 6, 2025

But are they living up to your expectations? Lets start with Qualtrics. What is Qualtrics Platform Overview Qualtrics is an experience management (XM) platform that enables you to collect, analyze, and act on feedback across customer, product, employee, and brand experiences. Are they helping you meet your CX goals?

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

MARCH 19, 2025

No additional training is required to get started. Customization Without Extra Costs : Get advanced customization features without paying a premium, making it perfect for businesses of all sizes. Fast and Responsive Customer Support : Get 24*7 customer support with a 2-hour SLA guaranteed.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

PeopleMetrics

JANUARY 18, 2022

Customer satisfaction has always been a make-or-break consideration for businesses. Learning from your customers’ experiences gives you direct insight into what you’re doing well and where you can improve to drive more revenue, acquisition, and retention. What is customer satisfaction software?

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62

SurveySensum

APRIL 7, 2025

Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free So, if you are also stuck with these drawbacks and looking for a SurveyMonkey alternative , then scroll down. Even with higher response volumes (up to 5000 responses per month), the cost remains affordable at $599 per month.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

Lumoa

MARCH 20, 2018

So let’s start! Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Actions include are short- and long-term follow-up.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

JANUARY 31, 2023

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing, and acting on customer feedback, you’ll be able to improve customer experience altogether. In This Article: Why do you need Customer Experience Management?

Customer Experience 165

Customer Experience NPS Touchpoint Close the Loop 165

SurveySensum

JUNE 24, 2023

Understanding your customer’s qualitative needs and requirements is one thing but making important business decisions based on specific data is the ultimate goal. What is Customer Satisfaction? Why Measure Customer Satisfaction? What is Customer Satisfaction? Why Measure Customer Satisfaction?

Customer Satisfaction 52

Customer Satisfaction Business Growth Net Promoter Score Text Analytics 52

SurveySensum

JANUARY 17, 2024

That means companies need to catch up on what two-thirds of customers think. These practices, along with robust customer satisfaction software are game-changers, significantly boosting response rates and yielding actionable feedback. Let’s get started. Let’s get started.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SurveySensum

FEBRUARY 13, 2025

Without a clear starting point, any improvements in NPS lack context, making it difficult to track the true impact of your efforts. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free 3. Identify the High-Impact Journey Understanding customer feedback at individual touchpoints wont help you.

Net Promoter Score 52

Net Promoter Score NPS Sentiment Analysis Close the Loop 52

SurveySensum

APRIL 28, 2025

Heres the thing – 77% of customers have a more favourable view of brands that ask for and accept customer feedback. Thats where Voice of Customer (VoC) programs come in! But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth? Lets dive in!

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

JULY 2, 2023

Well CSAT tools will help you understand how satisfied your customers are, how you can reduce customer churn, and consequently, how you can improve your products and services. So without much ado, let’s jump straight into the list of top CSAT tools you can use to measure satisfaction. The paid plans start from $49 per month.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

JANUARY 27, 2025

Instead, you can gather data from a diverse set of respondents and analyze it all in one place, giving you a true, unified view of your global customer base. Step 1: Select or Create Your Survey Start with your default language and add multiple translations seamlessly to your survey. audience: Give options like FedEx, UPS, and USPS.

Text Analytics 52

Text Analytics Non-Profits Start-ups Actionable Insights 52

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. It enables automated workflows and triggers for follow-up actions based on responses, improving efficiency. SurveyMonkey also scores a 4.4,

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

JULY 10, 2018

Companies receive real time feedback in massive volumes, if they only start listening to their customers. Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. Our customer satisfaction increases – so what? So let's get started.

Customer Experience 113

Customer Experience NPS Text Analytics Customer Satisfaction 113

SurveySensum

DECEMBER 4, 2024

The answers to these questions can point out where banks need to improve, what new things they can try out, and how to boost customer satisfaction and loyalty. Let’s start with the simplest one. In banking, it is crucial to gauge customer satisfaction and loyalty. And this is where NPS comes into play.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

OCTOBER 26, 2023

Paul’s online handcrafted jewelry store started seeing a decline in customer satisfaction and repeat purchases. So he started sending CSAT surveys after every purchase to his customers to learn about their shopping experience, product quality, and overall satisfaction. Well, it is.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

DECEMBER 2, 2024

Source – Gartner , Confirmit (Now Forsta) Review, Aug 26, 2024 Limitd DIY Customizatione: Just like other platforms, the customization options are quite few with Confirmit. You may find it difficult to customize the surveys or feedback tools how you want them.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

MARCH 14, 2024

After working in the CX industry for over 10 years, this much is clear to me – customer satisfaction is THE MOST important pillarstone of your business. And the key to improving it is by understanding your customers and listening to their voices via customer satisfaction surveys. ” 2.

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52

SurveySensum

APRIL 16, 2025

Lets get started. A Customer Relationship Management (CRM) survey is a targeted method of collecting customer feedback from the contacts stored in your CRM system. CRM surveys use existing customer data for personalized, context-driven questions. In this blog post, were cracking the code on CRM surveys.

CRM 52

CRM Customer Feedback NPS Touchpoint 52

Lumoa

FEBRUARY 20, 2018

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing and acting on the customer feedback, you’ll be able to start taking the customer experience in control. Why do you need Customer Experience Management?

Customer Experience 141

Customer Experience NPS Touchpoint Net Promoter Score 141

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

NOVEMBER 29, 2021

Companies receive real-time feedback in massive volumes if they only start listening to their customers. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. Our customer satisfaction increases – so what? So let’s get started.

Customer Experience 97

Customer Experience NPS Text Analytics Customer Satisfaction 97

SurveySensum

FEBRUARY 7, 2025

SurveySensums NPS survey dashboard identifies the key drivers behind your NPS score, such as customer service quality, product satisfaction, or delivery times. The dashboard also tracks response rates, trends over time, and completion metrics, providing a clear picture of how your customer satisfaction is evolving.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

SurveySensum

APRIL 14, 2025

Are your customers truly happy and satisfied with your brand? Understanding and measuring customer satisfaction and loyalty is very crucial, yet many businesses struggle to do that. By categorizing customers into promoters, passives, and detractors, you will get a clear picture of your customer sentiments.

NPS 52

NPS Net Promoter Score AI Customer Loyalty 52

SurveySensum

MAY 30, 2025

Modern solutions use artificial intelligence and natural language processing to pick up on complex emotions things like sarcasm, frustration, or subtle dissatisfaction that older tools often miss. ensure that insights show up where your team is already working making them easier to act on without adding extra steps. The best part?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning Artificial Intelligence 52

SurveySensum

JUNE 13, 2021

Now the task of a marketer does not end at understanding the type of customers. It lets you set up real-time alerts for your surveys. Each time you get a positive or negative review, your customer success team will be alerted on their choice of channel. But, to get to that level, you have to get started with social listening. .

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Callminer

AUGUST 6, 2019

New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Now, a new technology known as Web callback or virtual queueing allows callers to ‘virtually’ hold their place in the queue after they hang up in order to receive a callback later.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

Lumoa

SEPTEMBER 10, 2018

Certainly, they cannot start sending long customer surveys out too often. Very often, scheduling customer surveys like that leads to dissatisfied customers and slow improvement cycles. Some experts say that you should be able to reply your customer within 5 minutes, others say within 24 hours. The key is timing.

Customer Feedback 68

Customer Feedback Text Analytics Close the Loop Hospitality 68

Lumoa

JANUARY 11, 2022

And without great analytics, you would not understand your data. Both these steps of building the Voice of Customer-program are essential for its success. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Lumoa

MARCH 20, 2018

So let’s start! Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Actions include are short- and long-term follow-up.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Lumoa

FEBRUARY 16, 2023

Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. But where do you start? One of the best analysis techniques available is the voice of customer (VoC) template. It will help you gather valuable feedback, identify customer pain points, and work towards better solutions.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Experience Investigators

APRIL 23, 2024

In embracing a real-life, business-centered approach and understanding key elements of customer demands like speed, convenience, and human touch, businesses can craft experiences that resonate deeply with customers, solidifying a foundation of customer loyalty and competitive advantage in today’s market. Strategy First.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94