How Leading Firms Implement CX Metrics to Reduce Churn, Drive Value, and Scale Growth
eglobalis
MAY 20, 2025
Average Handle Time (AHT) What AHT Measures: AHT is the average duration of a customer service interaction, including talk time, hold time, and follow-up work. Monitor daily trends and correlate to customer satisfaction. link] Lets begin. Genesys, NICE, or Five9). Genesys, NICE, or Five9). Tag churn reasons (e.g.,
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