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How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

Leadership Commitment and Vision Leading a customer experience transformation starts at the top. Leadership must establish a clear vision for what great customer experience looks like for the organization and articulate why it matters for the companys future. Strong executive commitment is the foundation for success.

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Customer Service + AI = Customer Success 3.0

ECXO

This level of proactive engagement not only improves the customer experience but also increases the likelihood of repeat purchases and customer loyalty. AI also plays a vital role in improving the efficiency and effectiveness of customer service operations.

AI 207
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From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When

eglobalis

B2B companies face intense pressure to listen to customers across roles and touchpoints, beyond just the champion or primary contact. In fact, poorly executed surveys can alienate customers: Forrester notes that too many questionnaires feel like interrogations, effectively adding a negative touchpoint to the B2B customer experience.

B2B 307
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Turning the Tables: Why a Proactive Sales Process is the Ultimate Customer Experience Hack

ECXO

This approach focuses on anticipation, relationship-building, and ensuring every touchpoint feels thoughtful and intentional. In this article, well explore the differences between reactive and proactive sales, show how bad sales experiences drive customers away, and give concrete steps to build a process that creates loyal, happy customers.

Sales 265
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10 CustomerGauge Alternatives to Redefine Customer Success

SurveySensum

If youre looking for advanced features, greater scalability, or a platform that aligns better with your unique customer needs and long-term CX goals, there are alternatives to CustomerGauge that may better suit your specific customer needs and long-term CX goals. Lets uncover them together, but lets start with what this platform is.

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How to Improve Customer Service: Quick Wins and Long-Term Strategies

InteractionMetrics

Whether you’re tackling customer service challenges or fine-tuning your approach, these strategies will help you provide great customer service and quickly increase customer satisfaction. 1: Pick One Customer and Empathize Empathy is a cornerstone of excellent customer service.

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Omnichannel Contact Centers Solutions: What You Need to Know

Hodusoft

An omnichannel contact center solution empowers businesses to meet these expectations by unifying all communication channels into a single platform, ensuring consistent interactions and personalized support at every touchpoint. Enhanced customer satisfaction, improved retention rates, and stronger brand loyalty that drives business growth.