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Many spend a fortune on their stupid customersatisfaction surveys that few people complete and rarely does the feedback make an impact. In this post, we are going to cover two firms that have provided Relentless Customer Service. Both are Customer-Centric and Service Leaders. They trust the customer.
Missouri Star Quilts set up skills-based routing for the phone system, so that experienced quilters talk through the how-tos on quilting techniques. Since adopting Zendesk solutions, the company has seen its answer rate for customer service calls improve by 30 percent to 95 percent, and its CSAT rating regularly hits 97 percent.
The term became popular in 1989 after Brookline-headquartered company ‘The World,’ the first internet service provider in the United States, started to provide internet services commercially. In the 80s, service providers such as America Online (AOL) and CompuServe started to provide limited access to the internet.
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