Lumoa

FEBRUARY 16, 2023

Thanks to the Internet, customer feedback has never been so accessible. Learning what your customers think about your products or services isn’t difficult. Customer experience templates, customer survey templates, or customer satisfaction survey templates allow you to make informed decisions on improving the customer journey.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Execs In The Know

APRIL 12, 2024

They significantly reduce Average Handling Time (AHT) by eliminating the need for agent notes or manual summaries, which means more customers getting what they want more quickly. Also, by eliminating the need for manual note-taking, agents are able to focus more fully on helping the customer.

AI 52

AI Contact Center Structured Data Artificial Intelligence 52

Lumoa

JANUARY 23, 2018

If you work in a big company with large number of customers (or users), you most probably receive a lot of feedback: people write about their experiences, complain about the things that do not work and tell about the things they love. Some companies use other metrics , such as Customer Effort Score or Customer Satisfaction.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

CSAT.AI

SEPTEMBER 25, 2017

The second challenge lies in whether it’s structured or unstructured data. Structured data is highly organized and readily searchable within a relational database, like a CRM. Unstructured data doesn’t often live in a database, but in a silo without any organizational structure to it.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

SurveySensum

FEBRUARY 24, 2025

Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc. Both techniques transform raw text into structured data that can be analyzed for patterns and trends.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Lumoa

JANUARY 19, 2023

Identify What Other Departments Need to Be Involved Customer experience extends beyond a company’s customer-facing roles. In an organization, there are different employees handling customer data or interacting with customers at various points in their journey.

Net Promoter Score 88

Net Promoter Score Customer Experience NPS Start-ups 88

Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less on customer service agents, how much will it decrease my customer satisfaction?

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

OCTOBER 19, 2023

You also introduced a loyalty program to retain existing customers. Over the next year, the results were remarkable: Customer satisfaction increased significantly. Regained your reputation as an innovative and customer-centric brand. Avoid jargon or technical terms that may confuse your customers.

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

SurveySensum

MARCH 3, 2022

Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. . It helps in closing the loop and increasing customer satisfaction. . Excellent customer support. Cons: Messy consumer data aggregation. Best Features.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Comm100

AUGUST 21, 2018

Customer Effort Score – How easy was it for your customer to solve their problem with your chatbot or live chat agent? Like the user satisfaction rate, this information can be obtained from a customer satisfaction survey. Recommended for you: Complaining Customers Are Your Best Customers.

Mystery Shopping 45

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 45

Comm100

AUGUST 21, 2018

Customer Effort Score – How easy was it for your customer to solve their problem with your chatbot or live chat agent? Like the user satisfaction rate, this information can be obtained from a customer satisfaction survey. Recommended for you: Complaining Customers Are Your Best Customers.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

Steven Van Belleghem

MAY 19, 2020

The biggest result is the higher customer satisfaction. And the third pillar is Intelligent Automation to transform and automate processes to improve customer satisfaction and productivity. At the basic level, we plan to achieve efficiency through the automation of simple tasks that handle structured data.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52

Taylor Reach Group

SEPTEMBER 29, 2020

Third, your CRM should provide enhanced data reporting and retrieval through automated-surfacing of insights and an optimized data storage and retrieval structure. Data is useless unless you use it and there are so many companies today collecting boatloads of unused customer information. QUALITY MANAGEMENT.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

SurveySensum

APRIL 15, 2025

With the help of VoC tools, you can bid farewell to customer friction and the guesswork surrounding their desires. By utilizing VoC tools to collate data and improve customer satisfaction, you can scale your business more effectively. In this blog, we will explore 11 remarkable voices of customer tools.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52