Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. If you want to satisfy—or dare I say, delight—your customers, you need to understand their wants and needs. Customer satisfaction drives key metrics like your Net Promoter Score (NPS).

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

PeopleMetrics

JANUARY 23, 2025

When I wrote Listen or Die in 2017, I made the case that NPS is invaluable for understanding the overall health of your customer relationships, but its not enoughespecially in a transactional VoC survey. But knowing the score is just the starting point. The real work begins when you take action to improve those metrics.

NPS 118

NPS AI E-commerce CX 118

CX Accelerator

JANUARY 7, 2019

Here’s an example from the text analytics world. Let’s assume you want to be able to predict if your customers are going to be satisfied with a particular response from customer service. Machine Learning The second important concept in this mix is Machine Learning.

Machine Learning 275

Machine Learning AI CX Net Promoter Score 275

DMG Consulting

OCTOBER 16, 2018

Question: Our customer satisfaction survey response rates are declining. What additional information can we use to determine customer satisfaction? Here are some suggestions: Speech/text analytics – use contact center analytics technology to fill survey gaps.

Customer Satisfaction 67

Customer Satisfaction Text Analytics Social Media VOC 67

PeopleMetrics

FEBRUARY 4, 2025

How AI is Helping in the Growth Phase: Automating Text Analytics As I have mentioned in this blog series, AI can now analyze thousands of open-ended survey comments, identifying key themes and sentiment without manual effort. Example: A hotel chain in the Growth Phase integrates AI-powered text analytics into its VoC program.

VOC 62

VOC AI Text Analytics Touchpoint 62

SurveySensum

JANUARY 4, 2024

With the help of Text Analytics Feature, you can properly analyze your NPS program. So, let’s understand how the text analytics feature can help you uncover a treasure trove of information from your NPS surveys with the help of a case study of Text Analytics for a mutual funds company. But how to do that?

Text Analytics 52

Text Analytics NPS Customer Loyalty Actionable Insights 52

SurveySensum

OCTOBER 17, 2024

It helps you decode the true potential of customer data and open up new growth avenues. By leveraging customer feedback analytics solutions, businesses can gain insights to drive customer satisfaction and loyalty to identify areas where the team falls short. Manually doing it can take days.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

SurveySensum

MARCH 26, 2025

From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights. It is referred to as the “data preparation” stage of text analysis. But doesnt it sound similar to text analysis? Manually analyzing them?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less in customer service agents, how much will it decrease my customer satisfaction?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

OCTOBER 16, 2024

Business survey questions are a set of targeted questions designed to gather feedback from your customers, employees, or clients to understand what’s working well and what needs improvement in your business. You can ask questions about customer service, product quality, pricing, or even future needs. times greater revenue growth.

Text Analytics 52

Text Analytics Customer Satisfaction Customer Loyalty Customer Service 52

SurveySensum

MARCH 19, 2025

Powerful Role-Based Dashboards that Give You Key Drivers SurveySensums AI-powered dashboards provide personalized insights to each team member by highlighting the key drivers of customer satisfaction and dissatisfaction. Even free users can analyze their survey data and identify key themes, patterns, pain points, etc.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SurveySensum

APRIL 7, 2025

The goal is to guide you through the entire customer experience management process. Powerful Dashboards with Key Drivers SurveySensums AI-powered dashboard leverages AI to highlight key drivers behind customer satisfaction and dissatisfaction, giving each team member personalized insights tailored to their role.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

PeopleMetrics

JANUARY 18, 2022

Customer satisfaction has always been a make-or-break consideration for businesses. Learning from your customers’ experiences gives you direct insight into what you’re doing well and where you can improve to drive more revenue, acquisition, and retention. What is customer satisfaction software?

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62

SurveySensum

FEBRUARY 6, 2025

QuestionPro : The tool provides robust analytics features and real-time reporting tools that enable you to track responses as they come in and make informed decisions promptly. SurveySensum : SurveySensum’s AI-enabled text and sentiment analysis allows businesses to identify and act on recurring trends in customer feedback.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

JUNE 24, 2023

Understanding your customer’s qualitative needs and requirements is one thing but making important business decisions based on specific data is the ultimate goal. What is Customer Satisfaction? Why Measure Customer Satisfaction? What is Customer Satisfaction? Why Measure Customer Satisfaction?

Customer Satisfaction 52

Customer Satisfaction Business Growth Net Promoter Score Text Analytics 52

Lumoa

FEBRUARY 7, 2023

With a well-designed VoC program in place, businesses can gain a competitive edge by focusing their efforts on the areas that matter most to their customers, ultimately driving customer satisfaction, loyalty, and growth. Examples of VoC There are so many different ways customers can share information about what they want.

Voice of the Customer 158

Voice of the Customer VOC Social Media NPS 158

Customer Service Life

NOVEMBER 10, 2022

Here are some of the methods by which I’ve discovered customer-impacting issues in the past: A customer responds negatively to a customer satisfaction survey. Customers blast the company on social media because of some failure of the product or service. So how do we typically spot these major trends and issues?

Contact Center 132

Contact Center Text Analytics Engineering Social Media 132

SurveySensum

JANUARY 17, 2024

These practices, along with robust customer satisfaction software are game-changers, significantly boosting response rates and yielding actionable feedback. And to help you level up your customer feedback game, this blog will discuss the 11 customer satisfaction survey design strategies! Let’s get started.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SurveySensum

JULY 2, 2023

Well CSAT tools will help you understand how satisfied your customers are, how you can reduce customer churn, and consequently, how you can improve your products and services. So without much ado, let’s jump straight into the list of top CSAT tools you can use to measure satisfaction. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

JUNE 9, 2023

We’re sure you don’t want this to happen with your customers. That’s why it’s crucial to launch the right types of customer satisfaction surveys at the right time. How to choose the right kind of customer satisfaction survey at different touchpoints? Try SurveySensum Now to Elevate your Customer Satisfaction 3.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score NPS Touchpoint 52

SurveySensum

MARCH 14, 2024

After working in the CX industry for over 10 years, this much is clear to me – customer satisfaction is THE MOST important pillarstone of your business. And the key to improving it is by understanding your customers and listening to their voices via customer satisfaction surveys. ” 2.

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52

SurveySensum

OCTOBER 26, 2023

Paul’s online handcrafted jewelry store started seeing a decline in customer satisfaction and repeat purchases. So he started sending CSAT surveys after every purchase to his customers to learn about their shopping experience, product quality, and overall satisfaction. Why should you Measure Customer Satisfaction?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

JULY 29, 2024

By leveraging upselling techniques you can boost your business revenue and enhance customer satisfaction. To upsell your products and services you must offer additional value to your customers and take regular customer feedback. You read that right. But, how to upsell? But when to upsell? Find it out here.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score NPS Touchpoint 52

SurveySensum

JULY 4, 2023

The positive correlation between customer satisfaction and revenue growth is evident in Amazon’s financial performance. It’s important to recognize that the impact of customer satisfaction on revenue growth extends beyond Amazon. These steps will be beneficial to improve your customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

The positive correlation between customer satisfaction and revenue growth is evident in Amazon’s financial performance. It’s important to recognize that the impact of customer satisfaction on revenue growth extends beyond Amazon. These steps will be beneficial to improve your customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

OCTOBER 3, 2023

She realized that along with top-notch service, it is also important to understand customers’ needs and satisfaction. Sarah initiated a customer satisfaction survey to gather insights on automotive customers’ experiences. Crafting the survey, she carefully selected questions to capture the essence.

Customer Satisfaction 52

Customer Satisfaction Social Media Finance Sales 52

Lumoa

JULY 10, 2018

Companies receive real time feedback in massive volumes, if they only start listening to their customers. Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. Our customer satisfaction increases – so what? Does it increase our revenue or profit?

Customer Experience 113

Customer Experience NPS Text Analytics Customer Satisfaction 113

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. showing a similar satisfaction level as Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JANUARY 27, 2025

Instead, you can gather data from a diverse set of respondents and analyze it all in one place, giving you a true, unified view of your global customer base. Keep them concise to ensure responses are clear and easier to analyze with text analytics tools. Heres an example of a question you should ask. But thats not all.

Text Analytics 52

Text Analytics Non-Profits Start-ups Actionable Insights 52

DMG Consulting

MAY 5, 2020

As a result, enterprises need to be able to analyze customer interactions that occur at all enterprise touchpoints and channels, and standardize the findings.

CX 96

CX Artificial Intelligence Contact Center Touchpoint 96

SurveySensum

DECEMBER 4, 2024

The answers to these questions can point out where banks need to improve, what new things they can try out, and how to boost customer satisfaction and loyalty. In banking, it is crucial to gauge customer satisfaction and loyalty. NPS metric is used to gauge a business’s customer satisfaction and loyalty.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

InteractionMetrics

NOVEMBER 11, 2019

The prevalence of Survey Monkey and other DIY survey platforms has made it cheap and easy to implement customer satisfaction surveys. With a DIY Customer Survey, some of the areas you’ll need to address are data accuracy, objectivity, customer engagement, and overall ease of use. Response and Completion Rates.

Customer Satisfaction 40

Customer Satisfaction Non-Profits Customer Survey Text Analytics 40

InteractionMetrics

NOVEMBER 11, 2019

The prevalence of Survey Monkey and other DIY survey platforms have made it cheap and easy to implement customer satisfaction surveys. With a DIY Customer Survey, some of the areas you’ll need to address are data accuracy, objectivity, customer engagement, and overall ease of use. Response and Completion Rates.

Customer Satisfaction 40

Customer Satisfaction Non-Profits Customer Survey Text Analytics 40

Hodusoft

JUNE 17, 2021

FrontRunners evaluates verified end-user reviews and product data, positioning the top scoring products based on usability and customer satisfaction ratings for small businesses. Contact centers in which agents heavily use applications such as CRM applications should look into desktop analytics to supplement call recording.

Contact Center 98

Contact Center Gambling Text Analytics Government 98

PeopleMetrics

APRIL 15, 2015

A deep understanding of customer measurement (e.g., But if they’ve never worked in the customer satisfaction space, you may buying appearance over substance. How long does it typically take to get your clients from contract to the first customer feedback invitation? Do you have text analytics integrated into your system?

Voice of the Customer 81

Voice of the Customer Net Promoter Score Text Analytics VOC 81

Lumoa

NOVEMBER 29, 2021

Companies receive real-time feedback in massive volumes if they only start listening to their customers. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. Our customer satisfaction increases – so what? Emotions influence it.

Customer Experience 97

Customer Experience NPS Text Analytics Customer Satisfaction 97