Customer Service Sales CXM Omnichannel 
Intercom
JULY 26, 2022
Once these changes are in place, companies will more often than not recoup costs through revenue growth and customer retention. What is customer experience management? Customer experience management (CXM or CEM) refers to the strategies by which a company improves the customer experience. . Product improvements .
SurveySensum
JULY 14, 2020
President of Reflective Keynotes Inc, Mike Aoki has over 20 years of successful experience in customer service, sales, and management. He has expertise in customer service and sales and has been interviewed by the Globe and Mail, Contact Centre Pipeline magazine, and the Customer Experience Radio Show.
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