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Ahead of the Curve: MarTech-Driven Customer Experience Evolution

eglobalis

Ahead of the Curve: MarTech-Driven Customer Experience Evolution Introduction In today’s hyper-competitive market, delivering a superior customer experience (CX) is paramount for businesses striving to differentiate themselves. This article delves into the top ten MarTech solutions, that significantly improve CX outcomes.

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What is customer experience (CX)?

Intercom

Once these changes are in place, companies will more often than not recoup costs through revenue growth and customer retention. What is customer experience management? Customer experience management (CXM or CEM) refers to the strategies by which a company improves the customer experience. . Product improvements .

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link]. He is a Trainer, Bestselling Author, and a Keynote Speaker.