Uniphore

DECEMBER 14, 2021

. “For organizations looking to reduce call volumes, augment human agent workloads, faster wrap-up, and improve first-call resolution, Uniphore’s AI/ML services are valuable tools to improve customer experience.” ” About Uniphore Uniphore is the global leader in Conversational Automation.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

Uniphore

OCTOBER 21, 2021

“The power of the two platforms coming together, along with our future innovations in the CA space will truly transform the customer experience in a range of industries, from sales and marketing, to education, HR, healthcare and beyond.”. Conversational Automation really is the next frontier in digital transformation.

Contact Center 189

Contact Center Education Healthcare AI 189

Uniphore

NOVEMBER 17, 2021

Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Additionally, companies must be in business for a minimum of four years and be headquartered within North America. About Uniphore Uniphore is the global leader in Conversational Automation.

Technology 246

Technology Technology Innovation Entertainment 246

Uniphore

OCTOBER 26, 2021

Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. To apply to Uniphore Unite, visit: [link] For more information about Uniphore and its solutions, visit: www.uniphore.com. About Uniphore Uniphore is the global leader in Conversational Automation.

Innovation 179

Innovation AI Artificial Intelligence Sales 179

Totango

MAY 13, 2022

Learning management system platforms are apps used to share educational content, provide digital classroom environments, administer tests and track learning progress. Lessonly provides solutions specialized for customer service, sales, talent management, remote work and enterprise users. LMS Tools: Lessonly.

Artificial Intelligence 110

Artificial Intelligence Social Media Sales Customer Service Sales 110

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger. LinkedIn : [link]. He is a Trainer, Bestselling Author, and a Keynote Speaker.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Execs In The Know

FEBRUARY 16, 2023

Diane Porter, Director of Education and Instructional Design, was clear about why Sallie Mae uses Zenarate simulation training. “We We want our customers to walk away knowing that Sallie Mae did everything in our power to get them the best resolution possible,” said Porter.

AI 52

AI Scorecard Contact Center Compliance 52