DMG Consulting

SEPTEMBER 13, 2021

A surprisingly high percentage of employees who do not work in a contact center or customer service, sales, or marketing department dedicate more than 40 percent of their time to helping customers.

Contact Center 48

Contact Center Artificial Intelligence Entertainment CRM 48

DMG Consulting

AUGUST 16, 2022

The new generation of intelligent self-service solutions are conversational and designed to allow customers to make their requests as if they were speaking or writing to a live agent in voice and digital channels.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

SurveySensum

JULY 14, 2020

He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. James Hardwick is a Customer Experience Specialist and Thought Leader.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Uniphore

NOVEMBER 17, 2021

Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. We celebrate the winning organizations and especially the talented employees driving their success.” About Uniphore Uniphore is the global leader in Conversational Automation.

Technology 246

Technology Technology Innovation Entertainment 246