Uniphore
NOVEMBER 17, 2021
Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. We celebrate the winning organizations and especially the talented employees driving their success.” About Uniphore Uniphore is the global leader in Conversational Automation.
DMG Consulting
SEPTEMBER 13, 2021
A surprisingly high percentage of employees who do not work in a contact center or customer service, sales, or marketing department dedicate more than 40 percent of their time to helping customers.
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DMG Consulting
AUGUST 16, 2022
The new generation of intelligent self-service solutions are conversational and designed to allow customers to make their requests as if they were speaking or writing to a live agent in voice and digital channels.
SurveySensum
JULY 14, 2020
He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. James Hardwick is a Customer Experience Specialist and Thought Leader.
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