Customer Service Sales Entertainment Machine Learning 
DMG Consulting
AUGUST 16, 2022
The new generation of intelligent self-service solutions are conversational and designed to allow customers to make their requests as if they were speaking or writing to a live agent in voice and digital channels. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them.
SurveySensum
JULY 14, 2020
He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. James Hardwick is a Customer Experience Specialist and Thought Leader.
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