eglobalis

APRIL 27, 2025

Industry-Specific Agentic Tools In finance, healthcare, and manufacturing, vendors are launching compliant, vertical-focused agents. Bring together teams from customer service, sales, IT, and operations for joint workshops. These tools integrate with CRMs, ticketing systems, and ERPs.

AI 249

AI CX B2B Compliance 249

Intercom

JULY 25, 2022

It’s no wonder that over half (56%) of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement. Organizations need to ensure that any investments in technology and cross-collaboration center around a culture that values customer engagement.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

SugarCRM

AUGUST 1, 2024

Our customer service system is centralized on Sugar Serve, enabling us to provide tailored solutions swiftly and effectively All the areas within the company that provide services, like IT and our finance department, use Sell to track all interactions and incidents, and we also use Market for segmentation.”

Net Promoter Score 48

Net Promoter Score CRM Manufacturing Finance 48

SurveySensum

JULY 14, 2020

President of Reflective Keynotes Inc, Mike Aoki has over 20 years of successful experience in customer service, sales, and management. He has expertise in customer service and sales and has been interviewed by the Globe and Mail, Contact Centre Pipeline magazine, and the Customer Experience Radio Show.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132