eglobalis

JULY 31, 2024

These tools allow businesses to create seamless, personalized experiences by understanding customer interactions across various touchpoints and channels. By leveraging AI and machine learning, companies can predict customer needs, automate responses, and deliver a cohesive and engaging customer experience.

Customer Experience 434

Customer Experience Social Media Predictive Analytics AI 434

DMG Consulting

AUGUST 16, 2022

The new generation of intelligent self-service solutions are conversational and designed to allow customers to make their requests as if they were speaking or writing to a live agent in voice and digital channels. The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

SurveySensum

JULY 14, 2020

Customer Experience Manager at Cape Union Mart Group, Kia Abbott is driving the journey to become a customer-led, data-driven organization that can effectively create meaningful customer experiences that delight customers in stores and online. Andrew McFarland – Chief Customer Officer at Black Box.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

CommBox

DECEMBER 15, 2021

This can be customer service, sales, automated services and more. Commbox is a leading AI-powered omnichannel customer communication platform that allows you to manage all your communication from one smart interface. Find out more about the CommBox smart customer communication solution. About Commbox .

Omnichannel 52

Omnichannel Sales Machine Learning AI 52

Speaker: Paul Weald, Contact Center Innovator

Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction.

Innovation