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Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

eglobalis

Industry-Specific Agentic Tools In finance, healthcare, and manufacturing, vendors are launching compliant, vertical-focused agents. Several companies across tech, telecom, and manufacturing have shared success stories that reflect both the value and the complexity of real-world deployments.

AI 249
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5 Top Customer Service Articles of the Week 11-28-2022

Shep Hyken

To reverse this trend, many companies are now strategically leveraging all parts of their organizations to offer customer-centric approaches to increase customer satisfaction. But do the potential benefits of the CEO as customer service rep outweigh the potential drawbacks?

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. President of Reflective Keynotes Inc, Mike Aoki has over 20 years of successful experience in customer service, sales, and management. LinkedIn : [link] /.

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Powering Growth: Empresas ADOC’s Guide to SugarCRM

SugarCRM

Founded in 1953, Empresas ADOC is a leading shoe manufacturing and retail company in Central America. With a vast customer base across multiple countries and brands, achieving a 360-degree view of customers and providing top-notch customer service is a top priority.