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. “For organizations looking to reduce call volumes, augment human agent workloads, faster wrap-up, and improve first-call resolution, Uniphore’s AI/MLservices are valuable tools to improve customer experience.” ” About Uniphore Uniphore is the global leader in Conversational Automation.
The new generation of intelligent self-service solutions are conversational and designed to allow customers to make their requests as if they were speaking or writing to a live agent in voice and digital channels. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them.
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