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. “For organizations looking to reduce call volumes, augment human agent workloads, faster wrap-up, and improve first-call resolution, Uniphore’s AI/MLservices are valuable tools to improve customer experience.” ” About Uniphore Uniphore is the global leader in Conversational Automation.
When it comes to service or sales activities, consumers are thrilled to interact with an intelligent self-service solution that knows who they are, regardless of the channel in which they interact; is able to handle a majority of their requests; and has the sensitivity to know when to transfer them to a live agent.
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