Callminer

MAY 23, 2023

Companies that want to improve customer service in the call center may not know where to begin, so we've created a list of 25 tips from call center experts.

Customer Service 345

Customer Service 345

Shaun Belding

JANUARY 17, 2023

The 2022 list of best customer service stories was a tough one. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. Not only were there a lot of stories to choose from, but a great many of them were stories of great kindness. Shaun Belding | www.beldingtraining.com.

Customer Service 264

Customer Service 264

Inside Customer Service

DECEMBER 12, 2024

Imagine a customer service training program for your team. Focus on the smallest unit of skill possible, such as greeting customers. Identify the topic Create a five-minute lesson You can subscribe to the Customer Service Tip of the Week to receive a weekly training tip to share with your team. Low retention.

Customer Service 259

Customer Service Contact Center 259

eglobalis

MARCH 24, 2025

Introduction: AI-driven virtual agents, including chatbots and voice assistants, are increasingly integral to customer service operations. Organizations leverage these technologies aiming for efficiency, cost reductions, and enhanced customer experiences. link] NICE Ltd.

Contact Center 326

Contact Center AI Compliance Machine Learning 326

eglobalis

OCTOBER 21, 2024

However, this approach requires seamless coordination between public relations, social media teams, and customer service to ensure customer experience consistency. Mature companies often face the dilemma of scaling customer service while ensuring that every response is thoughtful and effective.

Social Media 500

Social Media B2B Sentiment Analysis B2C 500

Intercom

OCTOBER 30, 2024

AI is revolutionizing customer service as we know it, and businesses that seize this moment will lead the charge into the future. Let’s put it this way: when we first got into this business in 2011, online customer service wasn’t exactly thrilling. But everything changed with the arrival of ChatGPT in late 2022.

Customer Service 92

Customer Service AI Start-ups Machine Learning 92

Callminer

JULY 20, 2022

Read this blog to learn more about CallMiner CTO, Jeff Gallino's recent appearance on Bloomberg Radio’s Money Minute to talk customer service trends with Gina Cervetti.

Customer Service 339

Customer Service 339

Inside Customer Service

JUNE 13, 2024

I asked a group of customer service leaders how they typically set expectations. Conclusion Set better expectations with customer service reps by doing three things: Communicate clearly Verify understanding Gain agreement Learn more about being a customer-focused leader by visiting this resource page.

Customer Service 229

Customer Service 229

eglobalis

MARCH 18, 2025

In today’s rapidly evolving AI Agent experience landscape, Artificial Intelligence (AI) has become integral to enhancing customer service and experience efficiency and responsiveness.

AI 355

AI Artificial Intelligence CX Legal 355

Intercom

JANUARY 20, 2025

The quality of your customer service either builds and reinforces crucial trust, or severely undermines it if issues are not resolved satisfactorily. Meeting those customer expectations at scale, while also adhering to strict regulatory requirements, demands the very best technology.

Customer Service 91

Customer Service Compliance AI Education 91

Experience Investigators

OCTOBER 11, 2024

When customers face a challenge and need help, customer service or support representatives are their heroes — and organizations have invested a lot of time to make customer support a breeze in a growing number of channels: Store representatives are trained to empathize with customers and know how to quickly get them tailored solutions in person.

Business Growth 98

Business Growth Customer Service Customer Journey Map CX 98

Inside Customer Service

APRIL 11, 2024

This training plan is for customer service managers and trainers. It helps you use the Customer Service Foundations course on LinkedIn Learning with your team. It also helps experienced customer service pros refresh their skills. Access to Customer Service Foundations for all participants.

Customer Service 214

Customer Service Start-ups Customer Expectations 214

Adrian Swinscoe

SEPTEMBER 23, 2022

The post Diminishing unconscious bias in customer service first appeared on Adrian Swinscoe. This is a guest post by Amanda Winstead, a freelance writer from the Portland area. One of the most dangerous things in the workforce, particularly in […].

Customer Service 246

Customer Service 246

Adrian Swinscoe

MARCH 23, 2023

During the […] The post Does customer service need a rebrand? Following a conference I recently attended in London, I was invited to a dinner hosted by Quiq, a conversational AI and business messaging platform provider. first appeared on Adrian Swinscoe.

Customer Service 246

Customer Service AI 246

ECXO

NOVEMBER 26, 2024

This makes them extremely effective in customer-facing roles, where time is of the essence. This can be a huge asset in customer service, where issues need to be resolved quickly to maintain satisfaction. Unicorns Bring a Personal Touch These rare employees know how to connect with customers on a personal level.

CX 334

CX Artificial Intelligence Innovation Customer Satisfaction 334

Inside Customer Service

MAY 9, 2024

Hiring, training, and giving feedback would all be easier if you could accurately measure customer service skills like rapport, listening, or empathy. The analyst would have had an easier time if she could focus on the specific skills that made someone seem friendly to a customer. You might face that problem, too.

Customer Service 192

Customer Service Contact Center Start-ups 192

Adrian Swinscoe

DECEMBER 5, 2022

Customer service should be one of the top priorities for every […]. The post Why you should prioritize accessibility in your customer service experience first appeared on Adrian Swinscoe. This is a guest post by Amanda Winstead, a freelance writer from the Portland area.

Customer Service 246

Customer Service 246

Inside Customer Service

DECEMBER 7, 2023

You're a customer service trainer. You care deeply about helping employees develop customer service skills. The manager delegates customer service training to you and expects you to do all the work. Fun fact: my Customer Service Tip of the Week email was born out of one of these discussions.

Customer Service 223

Customer Service Start-ups 223

Inside Customer Service

MARCH 14, 2024

Even worse, using learning styles can have a negative impact on your customer service training. I usually got it right to the mild amusement of my learners. Years later, I was chastened to learn my hocus-pocus wasn't real. Learning styles don't exist. I don’t want you to make the same mistakes I made.

Customer Service 240

Customer Service 240

Adrian Swinscoe

NOVEMBER 3, 2023

This is a guest post from Janine Hunt, Client Partnership Director at customer service outsourcer Kura. Data shows that 35% of businesses have adopted using AI […] The post How the world is reacting to AI use in customer service first appeared on Adrian Swinscoe.

AI 246

AI Customer Service 246

eglobalis

OCTOBER 30, 2024

A satisfied and engaged workforce translates to better customer interactions, as happy employees are more likely to provide excellent customer service and foster positive customer relationships. This allows HR to proactively address issues before they escalate.

AI 475

AI Outlook Customer Satisfaction Technology 475

Callminer

MARCH 30, 2025

Customer service is the backbone of customer loyalty and organizational success. This blog explores how to utilize tips and tools to empower your CSRs to provide exceptional customer service.

Customer Service 182

Customer Service Customer Loyalty 182

Adrian Swinscoe

NOVEMBER 26, 2022

The UK recently introduced some new legislation that has implications for customer service. The post If more is not done to protect agents, customer service standards will fall first appeared on Adrian Swinscoe. Specifically, an amendment was included in the new Police, Crime, Sentencing and Courts […].

Customer Service 246

Customer Service 246

Navedas

FEBRUARY 1, 2025

Retrieval Augmented Generation (RAG) is revolutionizing industriesranging from construction and bid management to customer service, compliance, and enterprise automationby merging real-time data retrieval with large language models (LLMs).

Customer Service 100

Customer Service Construction Compliance AI 100

Adrian Swinscoe

APRIL 18, 2023

But what […] The post Are invoices the key to improving the quality of your customer service experience? This is a guest post from Jill Goodwin, a Content Master & Writer of Amazing Ideas. Invoices may seem like purely procedural documents. first appeared on Adrian Swinscoe.

Invoicing 246

Invoicing Customer Service 246

Adrian Swinscoe

OCTOBER 4, 2022

The post In times like these, customer service leaders can learn a lot from gardeners first appeared on Adrian Swinscoe. As we approach the end of the Summer and head into Autumn, here in the Northern hemisphere, many gardeners will be starting to think about getting […].

Customer Service 246

Customer Service 246

Win the Customer

DECEMBER 23, 2024

The customer service landscape is undergoing a seismic shift, driven by the rapid advancements in Artificial Intelligence (AI). As a product manager, it’s crucial to stay ahead of these trends to deliver innovative and customer-centric solutions.

AI 59

AI Customer Service E-commerce Social Media 59

Adrian Swinscoe

MARCH 6, 2023

Over the last few years, despite the investment in self-service tools and technology to help drive proactive, predictive and pre-emptive service, live, and asynchronous, customer support […] The post Dialpad is betting that TrueCaaS is the future of customer service. They might be right.

Customer Service 246

Customer Service Technology Technology 246

Comm100

DECEMBER 16, 2024

Over the years, customer service has undergone a dramatic transformation, driven by rapid advancements in technology. A sector that once relied on phone calls and long email threads has shifted to a world of instant messaging, AI chatbots, and automated systems designed to meet customer needs faster than ever before.

Customer Service 52

Customer Service Sentiment Analysis AI Social Media 52

Inside Customer Service

MARCH 29, 2025

Expectation management helps customers avoid unpleasant surprises. Managing expectations will result in: Fewer complaints Happier customers More repeat business This guide helps you facilitate the Customer Service: Managing Customer Expectations course on LinkedIn Learning. The exercise files from the course.

Customer Expectations 170

Customer Expectations Hospitality Hospitality Start-ups 170