Comm100

APRIL 27, 2020

In a truly customer-centric organization, the only real way to deliver cohesive digital support is with an omnichannel approach. Omnichannel platforms give agents visibility into their customers’ entire conversation history, no matter which channel they reach out from.

Omnichannel 59

Omnichannel Customer-Centric Organization CRM Social Media 59

eglobalis

SEPTEMBER 16, 2024

Leverage Digital Tools Digital transformation is crucial for delivering exceptional B2B customer experiences. Technologies such as automation, AI-driven insights, and omnichannel platforms are essential to optimize customer interactions across all touch-points.

B2B 298

B2B Customer Experience Touchpoint B2C 298

RateMyService

OCTOBER 13, 2023

Closing the Loop Internally The feedback loop isn’t limited to external customers; it extends to your employees as well. Here’s why this internal aspect is equally important: Employee engagement: Engaged employees are more likely to deliver exceptional customer service.

Close the Loop 52

Close the Loop Customer Experience Customer Feedback Customer-Centric Organization 52

Qualtrics

NOVEMBER 16, 2021

“Initially, our focus area was on things like making it easier for a customer to submit a claim. However, by listening to the feedback we learned what mattered most to customers was faster processes and for customer service to be more accessible. Drive accountability and action.

Customer Experience 26

Customer Experience Close the Loop Scorecard Customer-Centric Organization 26

SurveySensum

SEPTEMBER 14, 2020

Build a customer-centric organization from top to bottom and ensure that they adopt a digital-first approach. . Also, restructure the team or reallocate the resources as per the customer demands. Providing a chatbox that is linked to the brand’s customer service is a great way to improve customer experience.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Comm100

DECEMBER 1, 2017

This is the second biggest customer intelligence investment focus for 2018 — and one that 63% of businesses call a priority. Customer experience management tools (55%), customer service management tools (50%) and social media monitoring (50%), make up subsequent investment priorities. Email (54%). Live chat (48%).

Contact Center 42

Contact Center Social Media Customer Journey Map Omnichannel 42

Comm100

APRIL 25, 2019

Omnichannel has been one of the most talked about industry terms in the customer experience space. As evidence, consider the thousands of articles talking about how omnichannel customer experience is the key to the future. If that’s true then why aren’t nearly enough organizations investing in omnichannel?

Omnichannel 48

Omnichannel Customer Experience Start-ups Customer-Centric Organization 48