Beyond Philosophy

OCTOBER 8, 2014

Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. It’s great that their new CEO, Dan Shulman is coming from American Express, a highly Customer-centric company.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Beyond Philosophy

OCTOBER 8, 2014

Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. It’s great that their new CEO, Dan Shulman is coming from American Express, a highly Customer-centric company.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Comm100

APRIL 27, 2020

In a truly customer-centric organization, the only real way to deliver cohesive digital support is with an omnichannel approach. Omnichannel platforms give agents visibility into their customers’ entire conversation history, no matter which channel they reach out from.

Omnichannel 59

Omnichannel Customer-Centric Organization CRM Social Media 59

SurveySensum

MAY 2, 2024

These examples will showcase how closing the loop isn’t just good practice but a game-changer in the quest for customer loyalty and business success. Impact of Closed Loop on Customer Service: 10 Brand Examples 1. Instead of cowering, they reached out to these vocal customers, not with excuses, but with an invitation. .”

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Beyond Philosophy

JUNE 2, 2015

For anyone who appreciates a truly customer-centric organization, one that is invested in its stellar reputation for ongoing trust and value creation, customer experience optimization and building employee ambassadorship, Wegmans is the company to emulate. Michael Lowenstein, Ph.D.,

Retail 97

Retail Customer-Centric Organization Construction Innovation 97

Lumoa

JANUARY 23, 2018

These standard metrics include not only the number, but also free text feedback revealing why your customers like or dislike you or your product. Feedback arrives in other forms as well: pure text sent via various channels directly to the company, comments in social media, reviews in application stores and online stores etc.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121

Comm100

DECEMBER 1, 2017

This is the second biggest customer intelligence investment focus for 2018 — and one that 63% of businesses call a priority. Customer experience management tools (55%), customer service management tools (50%) and social media monitoring (50%), make up subsequent investment priorities. Email (54%).

Contact Center 42

Contact Center Social Media Customer Journey Map Omnichannel 42

Aquire

NOVEMBER 17, 2021

Upsell and cross-sell additional products or services 4. Provide superior customer service 6. Be a customer-centric organization 9. Survey customers properly. Create a customer loyalty program. Loyal customers should be rewarded appropriately for being long-term advocates of your brand.

Social Media 97

Social Media Customer-Centric Organization E-commerce Customer Loyalty 97

Zendesk

DECEMBER 1, 2020

For example, if you’re bringing AI to your customer service department and agents are worried about losing their job, managers need to communicate that jobs aren’t at risk. When rethinking business and operating processes, here are tactics to keep your focus on the bigger picture: how to deliver breakthrough value to your customer.

AI 98

AI Technology Technology Artificial Intelligence 98

Zendesk

APRIL 12, 2021

But company culture differs from industry to industry, and in the world of customer support, you need to build your culture around your customers. Job seekers in customer service roles want to know that the work they do makes people happy. Why is being customer-centered important?

Net Promoter Score 98

Net Promoter Score Start-ups Customer-Centric Organization Social Media 98

Comm100

APRIL 25, 2019

In today’s world customers are already everywhere and they already demand service anytime and anywhere they want. The rules for customer experience aren’t changing. So how does a customer-centric organization go about managing all these new and legacy channels simultaneously? They’ve already changed.

Omnichannel 48

Omnichannel Customer Experience Start-ups Customer-Centric Organization 48

Comm100

APRIL 25, 2019

In today’s world customers are already everywhere and they already demand service anytime and anywhere they want. The rules for customer experience aren’t changing. So how does a customer-centric organization go about managing all these new and legacy channels simultaneously? They’ve already changed.

Omnichannel 40

Omnichannel Customer Experience Start-ups Customer-Centric Organization 40

SurveySensum

APRIL 7, 2023

Setting up responsibility levels for a customer-centric culture Conclusion In today’s business world, customers hold the power to make or break a company’s success. With the rise of social media and online reviews, customers have more ways than ever to voice their opinions and influence others.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Customer Feedback 52