Execs In The Know

MARCH 14, 2022

All businesses have some sort of customer that they need to please and delight to ensure revenue is generated and the business is staying healthy. When speaking to consumers , 95% indicated that customer service is important when choosing which brand to purchase from. Focusing can help you cut through your issues.

CX Transformation 122

CX Transformation CX Contact Center Start-ups 122

Customer Bliss

APRIL 12, 2019

Monica Whiting , Vice President of Customer Experience at TECO energy , shares tactics and plans to help you strategize short-term and long-term goals for CX, regardless of your industry. TECO is a utility company that provides electric and natural gas services in Tampa, Florida, and gas services across the state of Florida.

Customer Experience 64

Customer Experience CX Transformation Non-Profits CX 64

Execs In The Know

MAY 6, 2022

There are very few providers in the market today that can offer a workforce model that blends the power of global gig experts, in-house full-time associates, and CX transformation technology to offer flexible, scalable, and on-demand CX services.

Contact Center 98

Contact Center CX Transformation Compliance NPS 98

Customer Bliss

DECEMBER 6, 2016

Camille Harrison is the Group Vice President and Chief Customer Officer for Florida Blue. Starting many years ago as a customer service rep, Camille has been in the “service” lane her entire career. This gave the work significance and put her on the path to driving real strategic change and transformation.

Hospitality 48

Hospitality Hospitality Customer Experience Start-ups 48

Customer Bliss

DECEMBER 6, 2016

Camille Harrison is the Group Vice President and Chief Customer Officer for Florida Blue. Starting many years ago as a customer service rep, Camille has been in the “service” lane her entire career. This gave the work significance and put her on the path to driving real strategic change and transformation.

Hospitality 47

Hospitality Hospitality Customer Experience Start-ups 47

Execs In The Know

MARCH 25, 2022

There are very few providers in the market today that can offer a workforce model that blends the power of global gig experts, in-house full-time associates and CX transformation technology to offer flexible, scalable and on-demand CX services.

CX 52

CX Contact Center CX Transformation Customer Satisfaction 52