Zendesk

APRIL 26, 2023

Voice AI makes it possible for customers to shop, purchase, and troubleshoot without having to touch their phone. And improved AI capabilities are helping to bridge language gaps on multiple customer service channels. Engaging customers with disabilities is both a societal and a business imperative.

AI 98

AI CX Technology Technology 98

Shep Hyken

OCTOBER 10, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Tips for Successfully Embedding Customer-centric Governance Into Company DNA by Meygan Gerber. EHL Insights) Today’s business world requires companies to put customers in the driving seat.

Customer Service 11

Customer Service Touchpoint Customer-Centric Organization CX 11

Fonolo

JULY 9, 2018

Put your hands together and give it up for the 2018 winners of Fonolo’s Customer Experience Excellence Awards! Each year, Fonolo takes pause and looks at the big CX picture, studying the work of the best and brightest contact centers across all industries and regions. It’s that special time of year.

Customer Experience 52

Customer Experience Contact Center Technology Technology 52