PeopleMetrics

JANUARY 28, 2021

But it's 20 years and so much has changed in both the world and the customer experience employee experience industry since 2001, so we thought we'd sprinkle in some kind of nostalgic pictures of PeopleMetrics with some of the great people that have been at the company. It is the experience, it's everything that we provide to customers.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

Steven Van Belleghem

JUNE 6, 2021

And since then, it has never been content to stay in its lane, launching services for payment (Amazon Pay, Amazon cash, Amazon Prime Visa), small business lending (Amazon lending), food delivery (in partnership with Olo), pharmaceuticals (acquiring PillPack), healthcare services for employees and family, media (Prime Video) and more.

Customer Experience 104

Customer Experience Pharmaceutical Innovation Healthcare 104

Zendesk

AUGUST 20, 2021

After the conversation, the agent can then follow up with a secure email to the customer confirming what they discussed. This type of service–where customers can easily switch between channels and retain important context–is called omnichannel customer service. Need CX support?

Healthcare 80

Healthcare Pharmaceutical Government Omnichannel 80

SugarCRM

JUNE 1, 2023

Process optimization and customer experience (CX) go hand in hand, although not many seem fully aware. Elmeq Motion , on the other hand, has seen the immense potential of articulated processes and the delivery of extraordinary experiences to its customers.

Agriculture 26

Agriculture Pharmaceutical Customer Experience Transportation 26

CX Journey

MARCH 13, 2019

Image courtesy of CX Network Today I'm pleased to share a guest post by Chanice Henry of CX Network. According to CX Network’s latest Annual Global State of CX Report , showing return on investment (ROI) from CX projects is one of the top challenges troubling CX practitioners.

Customer Experience 60

Customer Experience NPS Pharmaceutical Text Analytics 60

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Zendesk

FEBRUARY 16, 2021

Flexible and personalized digital customer experiences became more important than ever before. According to Zendesk’s Customer Experience (CX) Trends Report 2021 , 65 percent of customers want to buy from companies that offer quick and easy online transactions. Jump to: Financial Services. Manufacturing.

E-commerce 76

E-commerce Entertainment Healthcare Manufacturing 76

CX Journey

MARCH 13, 2019

Image courtesy of CX Network Today I'm pleased to share a guest post by Chanice Henry of CX Network. According to CX Network’s latest Annual Global State of CX Report , showing return on investment (ROI) from CX projects is one of the top challenges troubling CX practitioners.

Customer Experience 32

Customer Experience NPS Pharmaceutical Text Analytics 32

SugarCRM

NOVEMBER 9, 2022

With SugarCRM’s marketing automation solution, Sugar Market , and cloud-based CRM solution, Sugar Sell , WFG National Title Insurance Company excels in creating a user-friendly experience for enhanced customer experience and reducing busy work, blind spots, and roadblocks to improve business outcomes.

CRM 49

CRM Transportation Innovation E-commerce 49

SurveySensum

JANUARY 8, 2021

I had purchased an expensive espresso machine from Breville about 3 months ago and it wasn’t working as it should have so I reached out to the company’s customer service and within 72 hours they had a repairman come out and fix it, and give me a complete tutorial. How did Chipotle stand by their customers during the lockdown?

Customer Experience 81

Customer Experience E-commerce Pharmaceutical Start-ups 81

Taylor Reach Group

JUNE 20, 2017

Chat in the Contact Center – Part 1 focused on where chat should be deployed, demographics, chat in relation to industry, security and FCR while Chat in the Contact Center – Part 2 focused on proactive vs. reactive chat, AI impacts, costs as a channel, challenges and the customer experience (CX). Why Customers Prefer Live Chat.

Contact Center 62

Contact Center Healthcare Pharmaceutical Finance 62

Steven Van Belleghem

MAY 19, 2020

Just to put things in perspective: we don’t see our customer support as a contact center but rather an advice center. We pride ourselves in providing health and pharmaceutical advice for our visitors, with a mission to surpass a typical pharmacy visit. In that regard, our customer service team resides at the core of Viata.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52

Taylor Reach Group

NOVEMBER 11, 2019

Customer Experience and Contact Center Consultancy, The Taylor Reach Group, has recently completed its in-depth analysis of two contact centers for a national patient support firm. Contact Centers across many industries share many of the same tools, processes, and functions, however, each center and customer service operation is unique.”.

Contact Center 58

Contact Center Pharmaceutical NPS Technology 58

Beyond Philosophy

SEPTEMBER 16, 2021

The transactional organization would perhaps include customer service in their product research. Enlightened companies would research customer feelings, like what delights or frustrates customers. We have seen it happen in large pharmaceuticals where one organization was more customer-centric than others.

Pharmaceutical 88

Pharmaceutical Government Legal Customer-Centric Organization 88