Zendesk

NOVEMBER 17, 2022

If your CX team isn’t leveraging customer data to create more personalized conversations, they’re missing out on an opportunity. When companies provide exceptional CX, it can be an engine for growth. Build better customer solutions with new CX tools. This is an ideal time to review your company’s brand strategy.

Engineering 97

Engineering Social Media Manufacturing Omnichannel 97

Zendesk

APRIL 2, 2021

Since adopting Zendesk solutions, the company has seen its answer rate for customer service calls improve by 30 percent to 95 percent, and its CSAT rating regularly hits 97 percent. The company was able to keep up with customer service inquiries thanks to an early decision to make big investments in automation and AI.

Innovation 52

Innovation CX Retail Start-ups 52

Customer Bliss

SEPTEMBER 19, 2017

Libby earned her BS from Castleton University in Vermont. Losing customers in a period of growth. This is all too common, as people / organizations get fascinated by the new shiny penny, i.e. the new customers. They forget about the last tier of customers who entered, lose sight of them, and then growth slows.

Customer Journey Map 39

Customer Journey Map Customer Acquisition Sales CX 39