CX Journey

MARCH 14, 2017

Image courtesy of aliceheiman No customer experience budget? I haven't written a CX Journey™ Musings post lately, but I found a topic that warrants a bit of reflection. As customer experience professionals, we don't really own any budget, except for maybe listening tools, analytical tools, and personnel. George Washington.

CX 59

CX Innovation Technology Technology 59

Zendesk

JANUARY 18, 2024

Alana Ramo, director of the Agents of Change program, explains why this work is so vital: “Zendesk helps nonprofit organizations train students with backgrounds in traditional customer service so they can enter into new careers with tech-enabled companies and access more opportunities. It also offers employee engagement opportunities.

CX 78

CX Omnichannel Technology Technology 78

Customer Bliss

JUNE 20, 2018

Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. Here, he learned to improve customer care (improving valet functions, front desk experience, etc.) CX #CustExp Click To Tweet. What happens when one moves from hospitality to healthcare? Don’t just score chase! About Shawn Smith.

Hospitality 57

Hospitality Hospitality Healthcare CX 57

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Kerry Bodine

JANUARY 13, 2016

Next Generation Customer Experience. Customer 360 Symposium. Customer Service Experience. Washington, D.C. Service Providers. Walker B-to-B CX Summit. March 21 – 23, 2016. San Diego, California. April 4 – 6, 2016. Hunter Valley, Australia. May 23 – 25, 2016. March 29 – 30, 2016. San Francisco.

CEM 48

CEM CX Contact Center Customer Loyalty 48

CSAT.AI

FEBRUARY 19, 2020

Though there are great customer service experiences, they are not considered the norm. You want to define exceptional customer experience, and make it standard at your company. One of the keys to this puzzle is service agents who can “read the room”. How to Read Your Customers. Have a Laugh. I Feel You.

Customer Service 52

Customer Service Omnichannel Start-ups CX 52

Zendesk

SEPTEMBER 27, 2022

This is an extraordinarily difficult season of travel,” Marc Casto, president of leisure brands in the Americas for Flight Centre Travel Group, told The Washington Post. But when customers are offered an option for reliable and seamless interactions with agents, flying can be a bit less of a bumpy ride. Even the U.S.

CX 52

CX Social Media Transportation Omnichannel 52

Zendesk

JUNE 30, 2022

GetFeedback by Momentive (Support) is a customer feedback and experience platform purpose-built for customer support, success, and experience teams. Organizations can start quickly and easily with templatized surveys based on CX best practices that are sent after support, or other customer touch-points.

Artificial Intelligence 98

Artificial Intelligence Retail CRM Customer Feedback 98

Chip Bell

APRIL 9, 2019

We do not need a sign to identify the Washington Monument, the Eifel Tower, or Big Ben. His point was to let the performance of the bank and the reputation of its people be the identifying moniker of the structure. If you are known by your works the context in which they are performed will become the label.

Entertainment 84

Entertainment Construction Customer Expectations Innovation 84

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Intercom

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 69

Customer Experience CX Contact Center Start-ups 69

Chip Bell

AUGUST 18, 2020

You have customers with the cleverness of Albert Einstein, the inventiveness of Booker T. Washington, and the originality of Georgia O’Keeffe. ” How would these “Alices” characterize your openness and encouragement of their participation in creating breakthrough products and services with you?

Innovation 76

Innovation CX Customer Service Customer Experience 76

Taylor Reach Group

AUGUST 29, 2017

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. Enriching CX through continuous Improvement and Engaging Technology. Drive Marketing Returns in 2018 with Customer Insights – September 14.

Contact Center 48

Contact Center Customer Experience CEM Compliance 48

Taylor Reach Group

APRIL 25, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event: CX 18 - May 1-4, Nashville, TN.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

ClientSuccess

NOVEMBER 14, 2019

Attendees will dive deep into the customer journey and customer experience (hence the name, CX) to help promote tangible, tactical strategies that can be applied in the real world after the conference concludes. Smart Customer Service. JW Marriott, Washington D.C. April 27-29, 2020.

Innovation 40

Innovation Customer Service CX Customer Experience 40

ClientSuccess

NOVEMBER 14, 2019

Attendees will dive deep into the customer journey and customer experience (hence the name, CX) to help promote tangible, tactical strategies that can be applied in the real world after the conference concludes. Smart Customer Service. JW Marriott Washington DC. April 27-29, 2020.

Innovation 40

Innovation Customer Service CX Customer Experience 40

1 to 1

APRIL 24, 2015

The sun was shining, temps finally warmed up after an abysmal winter, opening ceremonies paid tribute to local heroes like the Richard and Frates families,* and our beloved Red Sox beat the Washington Nationals 9 to 4.

Gaming 40

Gaming Customer Experience Customer Loyalty CX 40

Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? Particularly in an industry like customer support, it’s so important to be around people who are working on the same things and can understand what it’s like to be in our shoes. Chief Customer Officers USA, Atlanta. Modern CX, Las Vegas.

Customer Service 129

Customer Service Contact Center CX Education 129

CSAT.AI

MAY 12, 2022

Ann started her day with a double espresso and a quick lap around the block, but by 2pm she has been staring at the same customer service ticket for ten minutes and can’t remember what her last action on it was. Low energy, especially in direct customer contact work like customer service, is detrimental to the company bottom line.

Gaming 81

Gaming Contact Center Sports Start-ups 81