Intercom, Inc.

AUGUST 1, 2019

. “For us, it was super important to understand the value of word-of-mouth… there were a lot of people talking about Brex” Tara: How much of that marketing were you already doing before you actually launched the product? I was married in April 2018, and I was going back to New York. We had no rank on search.

E-commerce 36

E-commerce Start-ups B2B Retail 36

Customer Bliss

AUGUST 3, 2018

7 Customer Experience Insights You Can Apply to Your Organization. Like myself, Rob has seen the evolution of customer experience grow from the initial perception of customer service to a more holistic view of customer experience, inclusive of employee experience. He is the co-author of The Ultimate Question 2.0:

CX 48

CX Social Media Customer Loyalty NPS 48

SugarCRM

SEPTEMBER 26, 2019

Our mid-morning panel session was packed with best practices and valuable ideas from Cireson, The New York Times , Star2Star Communications and CE Power. After all, she explained, it’s natural for a customer service agent to want to be done with a call when the customer is irate.

CX 20

CX Engineering Direct Marketing Gaming 20