Comm100

NOVEMBER 14, 2017

When you are doing your job well, knowledge matters – and in the customer service industry, that is even truer than in others. The service sector as a whole has experienced steady but sustained growth over the past decade (approx. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Service 64

Customer Service Social Media Contact Center Start-ups 64

Intercom, Inc.

AUGUST 1, 2019

. “The first rule of marketing we’ve broken is having the CFO run it” Tara: That’s exciting, because you’re able to be in control and drive all that change. They understood technology, and they had a unique respect for regulatory and compliance. Michael: I was really aligned. It really worked.

E-commerce 36

E-commerce Start-ups B2B Retail 36

SugarCRM

MARCH 6, 2020

In the closing keynote, he’ll explore the psychology of brand loyalty and share what leading companies do to deliver a phenomenal customer experience that scales. Despite all the recent developments in CX technology, many Australian and New Zealand companies are still unsure how to make the most of the various tools at their disposal.

Customer Experience 47

Customer Experience CX CRM Direct Marketing 47

SugarCRM

SEPTEMBER 26, 2019

At Sugar, we talk a lot about using technology to cultivate customers for life. After all, she explained, it’s natural for a customer service agent to want to be done with a call when the customer is irate. It’s how we’re empowering our agents to help customers before they even realize there’s an issue,” he said.

CX 20

CX Engineering Direct Marketing Gaming 20