How do we move the call to closure when we can’t give the customer what they’re asking?
Myra Golden Media
MAY 27, 2021
Yesterday I held a live Q & A on YouTube, and it was engaging, educational, and energizing! Questions came in from Idaho, Germany, North Carolina, Georgia, the UK, and Denver. . 50:20: German standards are very different from US standards, and my challenge is to wow customers, but quality points are wearing the agents down.
133 
Let's personalize your content