Help Scout

AUGUST 22, 2023

Brighten up your day and entertain your team with these 28 funny customer service quotes that are sure to make you laugh out loud. Read the full article

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Fonolo

OCTOBER 10, 2018

The ability for customers to tout their distinct opinions with far-reaching audiences is a new phenomenon that has shifted the way brands must think and operate. Excellent customer service must become a central component of companies’ strategies if they hope to survive and thrive in this digital age.

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Callminer

SEPTEMBER 1, 2020

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.

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Fonolo

APRIL 19, 2018

So to the customer service folks who are ready to take more away from TV and movies then simply an entertainment fix – this one is for you. Below I’ve illustrated seven lessons about customer service we can all learn from TV shows, movies, and even cartoons! . The Wrong Customer Service Response.

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ECXO

APRIL 10, 2024

This concept can be applied to customer experience as well. When a business can align all its touchpoints – from product design to customer service to after-sales support – in a way that resonates with the customers’ emotional frequencies, it creates a coherent customer experience.

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Win the Customer

JUNE 23, 2015

In the work environment, gamification may be employed as a training tool or employee morale initiative and in turn, improve customer service experiences. If […].

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Shep Hyken

SEPTEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. My Comment: Customer service starts on the inside, starting with employees. My concept of The Employee Golden Rule is about treating employees the same way you treat customers, if not even better.

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Steven Van Belleghem

JANUARY 3, 2021

They describe entertainment as a basic human need, which feels extra relevant in these pandemic and lockdown-filled times: Entertainment, like friendship, is a fundamental human need; it changes how we feel and gives us common ground. We want to entertain the world. Now THAT is customer service. Know what you sell.

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CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. He is an avid learner, and is constantly giving back to the CX and Customer Service community through his writings.

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Customers That Stick

JANUARY 23, 2020

Check out the video below to hear Adam’s one win that you can take away from 501 Ways to Roll Out the Red Carpet for Your Customers to improve your organization’s customer experience and customer service. About 501 Ways to Roll Out the Red Carpet for Your Customers. Read the rest here. »

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Bill Quiseng

MARCH 28, 2016

” The author of the recently published book, Customer Service (finally) Defined – Ideas, Tips, techniques & Skills You Can Use Now and Forever , and eight other books, Nancy is simply one of the best keynote speakers on customer service. What did you say” isn’t great customer service.

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Beyond Philosophy

NOVEMBER 4, 2018

However, there are six areas that every business can address in their experience to make it more convenient for all customers, no matter how they define it. We discussed these six areas for making your experience convenient with Shep Hyken, customer service and experience expert in our recent podcast.

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Shep Hyken

MARCH 14, 2022

Each week I read many customer service and customer experience articles from various resources. Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. And two years into Covid-19, AI assumes an expanded role in the customer service landscape.

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Win the Customer

SEPTEMBER 5, 2023

But beyond personal connections and entertainment, social media has also revolutionized the world of customer service. In this blog post, we’ll explore why social media customer service is so important and why businesses should prioritize it.

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Customer Service Life

DECEMBER 17, 2018

The first had a customer service slant to it: “What’s one bit of customer service advice you’ve received over the course of your life/career that you’re incredibly thankful for? Customer service advice we’re thankful for. The top five pieces of customer service advice we’re thankful for are: 1.

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Shep Hyken

MARCH 28, 2022

Each week I read many customer service and customer experience articles from various resources. Harvard Business Review) Most people believe — and research backs them up — that great customer experience drives revenue growth. While the article is an entertaining rant on the topic, it makes a good point.

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Execs In The Know

SEPTEMBER 9, 2024

This Summit provides a space for CX professionals to meet others who are passionate about delivering top-notch customer service and solving industry challenges. However, attending CRS is a reminder that real, human connections are irreplaceable. Why You Should Attend At CRS, the value of in-person networking cannot be overstated.

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Steven Van Belleghem

JANUARY 10, 2023

Its findings are consolidated into three major trend forces: Actionable Entertainment. Hootsuite: the Future of Social Customer Service. A shift to digital during the pandemic left customers more willing than ever to engage with brands over social and messaging channels. Community-Built Ideals. Check the report here.

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Inside Customer Service

MAY 13, 2021

8 Fix self-service Customers often try to solve simple problems on their own before contacting customer service. Look for fast fixes to self-service if your contact volume is driven by a lot of simple issues. One counterintuitive solution is to make it easier for customers to contact a live agent.

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Customers That Stick

JANUARY 16, 2020

Check out the video below to hear Adam’s one win that you can take away from The Relationship Economy to improve your organization’s customer experience and customer service. Technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment.

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The DiJulius Group

SEPTEMBER 20, 2023

This episode of The Customer Service Revolution invites you to a fascinating conversation with Bronkar Lee, whose journey from an overweight kid to a high-profile entertainer, performer, and motivational speaker is inspirational. Bronkar’s unique blend of music and circus entertainment, which has earned him.

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CSAT.AI

DECEMBER 16, 2021

When it comes to BPO (Business Process Outsourcing), customer service is near the top, especially for large businesses. costs scalability 24/7 service company size brand country options language barriers communication tools change and risk management. Banks like Capital One and JP Morgan Chase offshore their customer service.

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Bill Quiseng

JANUARY 16, 2017

This week’s guest post is from Teri Yanovitch , author of Unleashing Excellence – The Complete Guide to Ultimate Customer Service. It both consciously or subconsciously raises the customer’s antennae and makes them question, “Do I really want to spend my money with this company?”. Filed under: Customer Service.

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Beyond Philosophy

MARCH 22, 2017

Clutch, a business research firm, reported in their data published this month that 67% of small- and medium-sized businesses plan to develop an app as part of their Customer Experience. To improve their customer service. Does anyone else find it entertaining that in China they order American Take Out?

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Allen Speaks

JUNE 1, 2017

​Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked to individual customer service encounters! As a consumer, how can you take advantage of this customer focus? Now here is the truth of customer service today.

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Intercom

OCTOBER 10, 2024

We’ve just hosted our inaugural AI customer service summit, Pioneer , and there are so many incredible insights and stories to share. Thousands of customer service and tech enthusiasts joined us, both in person in London and online via livestream, to explore how AI is transforming the support space.

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CSAT.AI

AUGUST 3, 2022

With v ideo games and apps , licensing with top entertainment franchises and a string of amusement parks , Lego is everywhere. Freaky Service. A dedicated customer-focused attitude contributes to Lego’s immense success. Lego has a customer service formula that they abbreviate with FRKE (pronounced ‘freaky’, lol).

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ProProfs

OCTOBER 26, 2022

This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service. . From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. . Industry Knowledge .

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Zendesk

APRIL 15, 2021

By now, you may have seen our new slogan, Champions of customer service , floating around. As concerts were canceled and art galleries closed, people flocked to the one place we still had left for entertainment: the internet. We thought about what customer service might look like in the future.

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Zendesk

DECEMBER 15, 2020

Customer experience is a key differentiator in this space, and agile brands are offering their customers more ways to reach out by adopting new channels, and bringing seamless customer service straight into their own apps. In a time when people seek comfort, connection, and entertainment, customer support should be easy.

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Gaming Entertainment Social Media Engineering 87

Fonolo

JANUARY 29, 2019

So, there is a limit to self-service, which will always lead the customer back to the loving arms of the call center. Automated Telephone Systems (IVR) and “the inability to reach a live person for customer support.” Automated Telephone Systems (IVR) and “the inability to reach a live person for customer support.”

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Kate Nasser

MAY 4, 2019

Do you want to make customers smile? If you mean more than entertain them, here are guaranteed steps to wow 'em. The post Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ appeared first on KateNasser.com. Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales.

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Zendesk

DECEMBER 14, 2021

However, less talked about are the customer service opportunities the app offers. Wherever there is an audience, there is room for customer support. Some brands have already recognized the app’s customer service potential and have taken the leap into the TikTok universe.

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Intercom, Inc.

MARCH 12, 2020

Customer service is a philosophy , and if companies don’t embrace it, they’ll wither. Map out every touchpoint between you and your customer and focus on making them as positively unforgettable as possible. There were a bunch of little kids screaming, and I entertained them for about 45 minutes. I could probably do that.

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Intercom

MARCH 9, 2023

We’ve brought together industry experts for a conversation on GPT and how it will shape the future of customer service. And while it’s still too early to tell how these large language models (LLMs) will play out in our lives, we believe we have reached a crucial inflection point – especially when it comes to customer service.

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Experience Investigators

APRIL 30, 2024

As the lights dim and the curtains part, understanding the intricate ballet of customer experience (CX) takes center stage. Let’s embark on an insightful exploration of CX in the live entertainment industry.

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SurveySensum

SEPTEMBER 25, 2024

Did you know that in 2024, 88% of customers think customer service is more important than ever? US companies lose an astounding $75 billion annually due to poor customer service. It’s not a small figure, and it paints a picture of just how much customer service is valued regarding business outcomes.

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