Shep Hyken

MARCH 28, 2022

Each week I read many customer service and customer experience articles from various resources. Harvard Business Review) Most people believe — and research backs them up — that great customer experience drives revenue growth. While the article is an entertaining rant on the topic, it makes a good point.

Customer Service 57

Customer Service Entertainment Hospitality Hospitality 57

Experience Investigators

APRIL 30, 2024

As the lights dim and the curtains part, understanding the intricate ballet of customer experience (CX) takes center stage. Let’s embark on an insightful exploration of CX in the live entertainment industry.

Entertainment 52

Entertainment Customer Journey Map Touchpoint CX 52

Shep Hyken

MARCH 14, 2022

Each week I read many customer service and customer experience articles from various resources. Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. And two years into Covid-19, AI assumes an expanded role in the customer service landscape.

Artificial Intelligence 64

Artificial Intelligence Customer Service Customer Journey Map Entertainment 64

Fonolo

OCTOBER 10, 2018

The ability for customers to tout their distinct opinions with far-reaching audiences is a new phenomenon that has shifted the way brands must think and operate. Excellent customer service must become a central component of companies’ strategies if they hope to survive and thrive in this digital age.

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

VOZIQ

APRIL 14, 2023

Integrate this information into expanded customer profiles. • Use these profiles to personalize customer service, marketing messages, and sales offers far more effectively. The next books is: Customer Service Success by David Brownlee How do you keep your customers happy so that they never leave you?

Customer Service 40

Customer Service Entertainment CRM B2C 40

VOZIQ

APRIL 14, 2023

Integrate this information into expanded customer profiles. • Use these profiles to personalize customer service, marketing messages, and sales offers far more effectively. The next books is: Customer Service Success by David Brownlee How do you keep your customers happy so that they never leave you?

Customer Service 40

Customer Service Entertainment CRM B2C 40

Fonolo

APRIL 19, 2018

So to the customer service folks who are ready to take more away from TV and movies then simply an entertainment fix – this one is for you. Below I’ve illustrated seven lessons about customer service we can all learn from TV shows, movies, and even cartoons! . The Wrong Customer Service Response.

Customer Service 101

Customer Service Hospitality Hospitality Contact Center 101

Callminer

SEPTEMBER 1, 2020

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Uniphore

JUNE 22, 2021

You listen to your customers on social media. Do you listen to your customer service employees? So, we had to make their rants more entertaining. Lean in and learn why we should listen to our customer service employees if we truly cared about customer experience. Well, at least, we tried.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Steven Van Belleghem

JANUARY 3, 2021

They describe entertainment as a basic human need, which feels extra relevant in these pandemic and lockdown-filled times: Entertainment, like friendship, is a fundamental human need; it changes how we feel and gives us common ground. We want to entertain the world. Now THAT is customer service. Know what you sell.

Entertainment 104

Entertainment Customer Experience Innovation Start-ups 104

Return Customer

JULY 8, 2015

Chinese retailers are taking interactive consumer engagement and social e-commerce to the next level via private messaging platforms like Weibo and WeChat, helping shoppers throughout the entire purchasing process via live chat and ongoing customer service. And it works. Clear path to purchase. Conclusion. About the Author.

Customer Service 120

Customer Service Social Media E-commerce Retail 120

Customer Service Life

DECEMBER 17, 2018

The first had a customer service slant to it: “What’s one bit of customer service advice you’ve received over the course of your life/career that you’re incredibly thankful for? Customer service advice we’re thankful for. The top five pieces of customer service advice we’re thankful for are: 1.

Customer Service 60

Customer Service Entertainment Start-ups Contact Center 60

Zendesk

DECEMBER 14, 2021

However, less talked about are the customer service opportunities the app offers. Wherever there is an audience, there is room for customer support. Some brands have already recognized the app’s customer service potential and have taken the leap into the TikTok universe.

Customer Service 52

Customer Service Social Media Entertainment CX 52

Customers That Stick

JANUARY 23, 2020

Check out the video below to hear Adam’s one win that you can take away from 501 Ways to Roll Out the Red Carpet for Your Customers to improve your organization’s customer experience and customer service. About 501 Ways to Roll Out the Red Carpet for Your Customers. Read the rest here. »

Entertainment 103

Entertainment Healthcare Customer Service Customer Experience 103

ECXO

APRIL 10, 2024

This concept can be applied to customer experience as well. When a business can align all its touchpoints – from product design to customer service to after-sales support – in a way that resonates with the customers’ emotional frequencies, it creates a coherent customer experience.

CX 323

CX Customer Experience Social Media Sentiment Analysis 323

Intercom

MARCH 9, 2023

We’ve brought together industry experts for a conversation on GPT and how it will shape the future of customer service. And while it’s still too early to tell how these large language models (LLMs) will play out in our lives, we believe we have reached a crucial inflection point – especially when it comes to customer service.

Customer Service 64

Customer Service AI Machine Learning Technology 64

Intercom

MAY 4, 2023

Some businesses seem to have mastered the art of exceptional customer service. As customer expectations continue to rise and businesses compete ever more for their attention and loyalty, delivering exceptional service is no longer just a nice-to-have – it’s an absolute necessity. What is their secret? Short on time?

Customer Service 52

Customer Service Start-ups Hospitality Hospitality 52

Customers That Stick

JANUARY 16, 2020

Check out the video below to hear Adam’s one win that you can take away from The Relationship Economy to improve your organization’s customer experience and customer service. Technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment.

Entertainment 78

Entertainment Technology Technology Customer Service 78

Steven Van Belleghem

JANUARY 10, 2023

Its findings are consolidated into three major trend forces: Actionable Entertainment. Hootsuite: the Future of Social Customer Service. A shift to digital during the pandemic left customers more willing than ever to engage with brands over social and messaging channels. Community-Built Ideals. Check the report here.

CX 134

CX Entertainment AI Engineering 134

Win the Customer

JUNE 23, 2015

In the work environment, gamification may be employed as a training tool or employee morale initiative and in turn, improve customer service experiences. If […].

Gaming 122

Gaming Technology Technology Entertainment 122

SurveySensum

JULY 15, 2024

Securing 13th rank globally in the media and entertainment industry is also compelling. Well, this impressive NPS is nexus to the everlasting reputation for delivering delightful customer experiences and exceeding their expectations. They constantly focus on tailored customer service to create memorable experiences for each visitor.

NPS 52

NPS Customer Retention Net Promoter Score Entertainment 52

Comm100

SEPTEMBER 10, 2018

From a business point of view, it can be assumed that friction is bad because it interferes with business processes and negatively impacts customer service. Sadly, examples of friction in customer service are all around us: Having to queue in line to pay for a product or to wait for some service.

Customer Service 45

Customer Service B2C Non-Profits Customer Journey Map 45

CSAT.AI

AUGUST 3, 2022

With v ideo games and apps , licensing with top entertainment franchises and a string of amusement parks , Lego is everywhere. Freaky Service. A dedicated customer-focused attitude contributes to Lego’s immense success. Lego has a customer service formula that they abbreviate with FRKE (pronounced ‘freaky’, lol).

Entertainment 102

Entertainment Sports Innovation Gaming 102

CSAT.AI

DECEMBER 16, 2021

When it comes to BPO (Business Process Outsourcing), customer service is near the top, especially for large businesses. costs scalability 24/7 service company size brand country options language barriers communication tools change and risk management. Banks like Capital One and JP Morgan Chase offshore their customer service.

Contact Center 109

Contact Center Entertainment Legal Retail 109

Comm100

JULY 12, 2018

Continuing our series of the best customer service posts on the web from May , I’m going to look at some standouts from last month that caught my eye. There is no specific theme here aside from a focus on improving the customer experience. Take a look at this month’s picks, I hope you enjoy them as much as I did! Download Now.

Customer Service 42

Customer Service AI Entertainment Contact Center 42

Zendesk

APRIL 15, 2021

By now, you may have seen our new slogan, Champions of customer service , floating around. As concerts were canceled and art galleries closed, people flocked to the one place we still had left for entertainment: the internet. We thought about what customer service might look like in the future.

Entertainment 83

Entertainment Gaming Customer Service 83

The Customer Service Blog

JUNE 23, 2023

3) GREAT CUSTOMER SERVICE - City already have one of the best stadiums in Europe, with state-of-the-art facilities offering high levels of comfort. The new stadium plan, aims to create a best-in-class customer experience by turning the Etihad Campus into a year-round entertainment and leisure destination.

Entertainment 52

Entertainment Gaming Customer Experience Customer Service 52

Inside Customer Service

MAY 13, 2021

8 Fix self-service Customers often try to solve simple problems on their own before contacting customer service. Look for fast fixes to self-service if your contact volume is driven by a lot of simple issues. One counterintuitive solution is to make it easier for customers to contact a live agent.

Contact Center 146

Contact Center Start-ups Entertainment Social Media 146

Shep Hyken

JUNE 28, 2022

He has a firmly entrenched background in high-end hospitality and entertainment. He shares how companies can utilize customer feedback to create a great experience. Top Takeaways: There is a slow death of customer service. Make it easy for customers to give feedback, especially negative feedback. New York Times ?bestselling

Social Media 57

Social Media Entertainment Customer Feedback Sports 57

CSAT.AI

MARCH 27, 2023

Asking customers directly about their experience and expectations can help managers and teams gain insight into what they need from a product or service. Using gamification or entertaining methods of asking, along with intelligent timing of the ask, improves response rates. Smart surveys are one way of doing this.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Zendesk

DECEMBER 15, 2020

Customer experience is a key differentiator in this space, and agile brands are offering their customers more ways to reach out by adopting new channels, and bringing seamless customer service straight into their own apps. In a time when people seek comfort, connection, and entertainment, customer support should be easy.

Gaming 87

Gaming Entertainment Social Media Engineering 87

Chip Bell

AUGUST 27, 2019

It is an antique giant home that has been turned into entertainment for magicians and their guests. Then, you are entertained in one of three different theaters, including the intimate Close-up Gallery that seats about 20 people, a larger Parlour of Prestidigitation, and the largest stage in the Palace of Mystery.

Entertainment 73

Entertainment Customer Loyalty Customer Experience Customer Satisfaction 73

Zendesk

FEBRUARY 16, 2021

Jump to: Financial Services. Media and Entertainment. Financial Services. While this industry has been slow to adapt to new tech trends in the past, COVID-19 pushed financial services companies to increase their digital scope. Media and Entertainment. Meanwhile, online entertainment surged. Manufacturing.

E-commerce 76

E-commerce Entertainment Healthcare Manufacturing 76

Kate Nasser

MAY 4, 2019

Do you want to make customers smile? If you mean more than entertain them, here are guaranteed steps to wow 'em. The post Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ appeared first on KateNasser.com. Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales.

Entertainment 68

Entertainment CX Sales Hospitality 68

Shep Hyken

AUGUST 26, 2022

Friendly, attentive staff will always go a long way towards creating a positive customer experience. . Showing Appreciation for Good Service. Customer service is one of the most vital elements of a business. To offer customers the best experience, good customer service will be at its core. .

Customer Experience 65

Customer Experience Customer Satisfaction Entertainment Customer Service 65

Chip Bell

FEBRUARY 19, 2019

It lends charm to your organization, adventure to your frontline, and a special memory for your customers. How do you begin using storying as a part of your service experience? Organizations that have mastered storying as their way to decorate their customers’ service experiences use three main components: .

Entertainment 58

Entertainment Start-ups Customer Service B2C 58

Fonolo

JANUARY 29, 2019

So, there is a limit to self-service, which will always lead the customer back to the loving arms of the call center. Automated Telephone Systems (IVR) and “the inability to reach a live person for customer support.” Automated Telephone Systems (IVR) and “the inability to reach a live person for customer support.”

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85