TeamSupport

JUNE 22, 2018

Despite the negatives, attending a conference in the customer service industry in particular can be extremely valuable to the future of your business. Here’s our quick guide on attending customer service conferences and how to get the most out of your time at these events. Overwhelmed by what sessions to focus on?

Customer Service 53

Customer Service Event Planning B2B Start-ups 53

Fonolo

MAY 31, 2022

Utilization Rate will help you determine the total time your agents are logged in, assisting customers, and available to assist customers but doing other things. Social event-planning. They’re likely to call in sick more often, impacting customer service levels. Coaching one-on-ones. Team meetings.

Contact Center 81

Contact Center Event Planning Hospitality Hospitality 81

Fonolo

MAY 31, 2022

Utilization Rate will help you determine the total time your agents are logged in, assisting customers, and available to assist customers but doing other things. Social event-planning. They’re likely to call in sick more often, impacting customer service levels. Coaching one-on-ones. Team meetings.

Contact Center 67

Contact Center Event Planning Hospitality Hospitality 67

Fonolo

AUGUST 15, 2023

Common Pitfalls When Calculating Occupancy Rate One danger was already covered: looking at occupancy as a guideline for staffing without also considering service level. Another danger is confusing occupancy with schedule adherence. They are similar metrics, but not interchangeable.

Contact Center 67

Contact Center Event Planning Technology Technology 67

SurveySensum

OCTOBER 16, 2023

For instance, if your survey covered various aspects of your event such as accommodation, content quality, networking opportunities, customer service, and more, calculate the average ratings for each category. Segment the data based on your specific criteria and requirements. And that’s human psychology.

Social Media 52

Social Media Event Planning Start-ups Actionable Insights 52