Customer Service Event Planning Hospitality 
Fonolo
MAY 31, 2022
Newbies to the contact center might already associate Occupancy Rate with hospitality or hotels. Utilization Rate will help you determine the total time your agents are logged in, assisting customers, and available to assist customers but doing other things. Social event-planning. Understanding Occupancy Rate.
Fonolo
MAY 31, 2022
Newbies to the contact center might already associate Occupancy Rate with hospitality or hotels. Utilization Rate will help you determine the total time your agents are logged in, assisting customers, and available to assist customers but doing other things. Social event-planning. Understanding Occupancy Rate.
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