Want to Improve the Patient Experience? Stop Sending Bad Surveys
InteractionMetrics
JULY 22, 2019
She told me that every time she has a test, check-up, or any kind of interaction, her highly-acclaimed oncology center in Florida bombards her with survey requests and reminders. A recent study of patient complaints, 96% are related to customer service, while only 4% are about the quality of clinical care or misdiagnoses.
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