ECXO

SEPTEMBER 4, 2024

How Stoic Philosophy Can Help You Up Your Customer Experience Game Stoicism in Customer Experience? If you read my previous articles, you know that I am a big fan of studying psychology and philosophy, as well as finding ways to apply these concepts in companies to improve customer experience. Yep, It Works.

Gaming 156

Gaming Customer Experience Customer Service CX 156

Customer Service Life

OCTOBER 13, 2020

I was about 12 years into a career in customer service, still trying to figure out what my career would be. Somewhere in there, I came to grips with the fact that customer service is my career and I’m proud of it. Starting a blog about customer service became instant accountability for me.

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Customer Service Contact Center Gaming Education 185

eglobalis

MARCH 4, 2025

Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies Introduction Artificial intelligence agents are rapidly transforming customer service and enterprise operations. Businesses across industries are investing in AI-powered agents to improve efficiency and customer experience.

AI 202

AI Sentiment Analysis Contact Center Healthcare 202

Intercom

FEBRUARY 27, 2025

In the world of online gaming , keeping players engaged is crucial. To keep the game going and maximize revenue opportunities operators need to provide players with instant, personalized, 24/7 support on any channel, and in a way that feels completely seamless.

Gaming 52

Gaming Compliance AI Sports 52

Adrian Swinscoe

SEPTEMBER 30, 2024

Imagine that one of your customers is experiencing a problem with a product or service that they have purchased from your company. Wanting to find a […] The post NICE’s 1CX could be a game-changer for solving knotty customer problems first appeared on Adrian Swinscoe.

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Gaming Artificial Intelligence Contact Center Customer Experience Management 147

ECXO

JUNE 9, 2024

Reducing Misunderstandings: We’ve all played the game of “Telephone” as kids, where a message gets hilariously garbled as it’s whispered from one person to the next. Listening in Customer Service In customer service, active listening is absolutely crucial. This can be both fun and educational.

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Customer Experience Gaming Innovation Start-ups 374

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Clearly, I had what Rachelle Dever , a thought leader in customer experience, calls “emotional affinity” with basketball. Others collect travel experiences, dolls, toys, electronics, video games.

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Customer Service Gaming Start-ups CX 140

Comm100

DECEMBER 8, 2024

While conventional chatbots are designed to assist with general customer service inquiries, a higher ed chatbot is tailored to meet the unique needs of educational environments. While sufficient for basic customer service interactions, they lack the contextual awareness needed to address the multifaceted concerns of students.

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Gaming Education Compliance AI 52

Doing CX Right

MARCH 12, 2023

Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy. The post The Future of Customer Service: How Generative AI is Changing the Game appeared first on Doing CX Right.

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Gaming AI Customer Service CX 91

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. From my point of view, the most useful customer service interview question for managers is…”.

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Customer Service Start-ups Education Gaming 207

Shep Hyken

JULY 7, 2021

It is one of the most common questions I’m asked in interviews: What’s the difference between customer service and customer experience (also known as CX)? While I’ve written about this before, my original article about customer experience was more about how to create a more interactive experience.

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Customer Service Customer Experience Gaming CX 135

Myra Golden Media

SEPTEMBER 23, 2020

Up your customer service game! Show your boss you’re proactive. Eight classes FREE through March 2021. Opportunity.LinkedInLearning.com.

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Customer Service Gaming Customer Experience 133

eglobalis

MARCH 30, 2025

Low participation and bias further erode reliability: Busy customers often ignore survey requests, yielding low response rates skewed toward those with extreme opinions. This can misrepresent the broader customer base. The benefit of integration is also organizational: it breaks silos between departments handling customer data.

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AI CX Sentiment Analysis Predictive Analytics 356

InteractionMetrics

NOVEMBER 21, 2024

Improving customer service is more crucial than ever in 2024. Research shows that customers are 2.4 This blog will explore how to improve customer service, common pitfalls to avoid, and metrics that ensure your efforts are on the right track. Are customers noticing the changes?

Customer Service 52

Customer Service Mystery Shopping Net Promoter Score Customer Journey Map 52

Inside Customer Service

JULY 28, 2022

The customer service leader explained his company had a customer service vision that he talked about in every meeting. A customer service vision is a shared definition of outstanding service that gets everyone on the same page. Conclusion The best leaders talk about customer service a lot.

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Customer Service Entertainment Gaming Start-ups 144

Win the Customer

NOVEMBER 30, 2020

Being an exceptional customer service representative comes with specific requirements. One of them is understanding the effect of using service phrases. Your goal as a customer service employee is to hear problems and bring solutions. Using the right customer service phrases can support efficient interaction.

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Customer Service Gaming Start-ups Customer Experience 170

Myra Golden Media

SEPTEMBER 17, 2021

Are you still trying to figure out how to celebrate Customer Service Week? After the year and a half your team has pulled your company through, don’t let National Customer Service Week pass without an epic celebration of your front line! Here are three steps to easy National Customer Service Week planning!

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Customer Service Gaming Innovation Customer Experience 139

Inside Customer Service

OCTOBER 21, 2021

There had been some customer service issues within the department. The director had brought me in to meet with his leadership team and help create a strategy to improve the service culture. Others offer incentives or try to make it fun with games. The best customer service leaders make it easy.

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Customer Service Gaming Start-ups Customer Experience 157

ECXO

FEBRUARY 10, 2025

Thats reality playing its own illusionary game. And if you think this doesnt matter for your business, strap in, because were about to take a wild ride through Einsteins theory of relativity, Rashomon-style storytelling, Buddhist teachings, and how organizations can avoid a total customer experience disaster.

Customer Experience 173

Customer Experience Construction Social Media Customer Expectations 173

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. From my point of view, the most useful customer service interview question for managers is…”.

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Customer Service Start-ups Education Gaming 182

Steven Van Belleghem

JANUARY 26, 2022

But an outstanding customer experience happens when you figure out how to improve the level of human service using technology. You cannot expect customer service staff to remember every detail of every individual’s history with the company. And you play that game again and again. Be a friction hunter.

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Customer Service Entertainment Manufacturing Gaming 135

Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.”

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Omnichannel AI Customer Service Contact Center 52

Hodusoft

NOVEMBER 20, 2024

The Shift to Multi-Tenant IP PBX: A Game Changer for the Telecom Industry “An efficient telecommunications network is the foundation upon which an information society is built.” As per data published on G2 Learning Hub, 36 percent of telecom providers have adopted VoIP technology to improve the quality of customer service.

Gaming 52

Gaming Compliance Invoicing Technology 52

Hodusoft

FEBRUARY 12, 2025

Why Multi-Level IVR Is a Game-Changer for Hosted PBX Services? Multi-level IVR have proved to be a hosted game-changer for many types and sizes of businesses such as hosted Private Branch Exchange (PBX) service providers. Learn how Multi-Level IVR can streamline your customer experience and boost efficiency.

Gaming 52

Gaming Engineering CRM Technology 52

Inside Customer Service

SEPTEMBER 22, 2022

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Customer service is hard. Tip #2: Manage Distractions Consciously reducing and avoiding distractions can be a game-changer.

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Customer Service Start-ups Customer Relationship Management Gaming 130

Intercom

AUGUST 13, 2019

Automated customer service isn’t a new concept. But much has changed, both in usability and customer perception. Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human.

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Customer Service Start-ups AI B2C 139

Myra Golden Media

APRIL 28, 2021

This morning I hosted a webinar for leaders of customer service departments and operations. I walked everyone through how to prepare customer service specialists to apply psychological tactics to bring down the temperature in interactions and de-escalate. Designate time to play virtual games to build teamwork and morale.

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Customer Service Contact Center Gaming Technology 127

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

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Customer Service Contact Center Social Media CX 136

Customer Think

JANUARY 25, 2023

They can improve customer service, providing more convenient and efficient ways for customers to interact with the organization. They can also free up human customer service agents by providing quick and accurate responses to customer inquiries and automating routine tasks, which reduces call center volume. […]

Gaming 116

Gaming Customer Service Artificial Intelligence Technology 116

CSAT.AI

AUGUST 17, 2022

According to Microsoft’s 2018 Global Customer Service Report 90% of respondents believe brands should give them the opportunity to provide feedback, but over 75% said that brands only give them a chance to do so half the time or less. Parsing past data enables these tools to even predict future customer action and sentiment.

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Customer Service Sentiment Analysis Gaming Hospitality 105

Comm100

JANUARY 2, 2024

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s needs. This is the promise of Generative AI customer service. This allows for more proactive and relevant customer support.

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AI Customer Service Gaming Innovation 100

ECXO

JULY 16, 2024

The Ripple Effect: Sleep and Customer Experience Elevated Customer Service: Employees who are well-rested are more attentive, empathetic, and responsive to customer needs. They are capable of providing superior customer service, addressing concerns efficiently, and creating a positive customer experience.

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Customer Experience Innovation Education Gaming 348

eglobalis

AUGUST 28, 2024

It is the gap between a stimulus—say, a marketing message or a customer service interaction—and the individual’s unconscious response. Building Trust and Loyalty Trust is the cornerstone of any lasting customer relationship, and it is closely linked to respect for free will. This trust, in turn, fosters loyalty.

Customer Experience 372

Customer Experience Legal Customer Relationship Retail 372

Fonolo

MARCH 6, 2020

Getting back to your customers in a reasonable amount of time will help establish a connection with your customers and give them something to appreciate about you. Using your social media platforms to basically turn customer service questions into tickets that you can address will actually save you time too.

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Social Media Customer Service Contact Center Start-ups 122

Inside Customer Service

MARCH 11, 2021

If you read this blog with any regularity, you know I often write about the importance of having a clear customer service vision. percent agreeing or strongly agreeing with this statement: If I have an idea for improving customer service, I know I will be heard. So I was happy to see that 78.44

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Contact Center Customer Feedback Gaming Customer Service 252

CSAT.AI

OCTOBER 19, 2022

This is a powerful customer service technology in multiple ways. In customer service, NLP has been used alongside machine learning (and a multitude of other AI focused processes) to automate aspects of voice and text based service. The Power of NLP. Phrase based modeling is one such usage.

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Sentiment Analysis Customer Service Machine Learning AI 108

Comm100

MARCH 21, 2023

Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. 99% of customers believe that companies need to improve their service and support and there’s plenty of scope to do so.

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Customer Service Omnichannel Customer Satisfaction Social Media 94