Uniphore
JULY 8, 2021
The position is based out of our offices in Alpharetta, Georgia. Nobody plans to or wants to call customer service. The rest of the core team is based out of Atlanta, and it would be ideal if you are in eastern or central time zones. That said, we’re open to working with the right candidate regardless of location or time zone.
Service Quality Institute
JUNE 15, 2022
I just returned from speaking tours in Tbilisi, Georgia and Baku, Azerbaijan. Georgia is on the Black Sea right beneath Russia, and next to Armenia, Azerbaijan, and Turkey. The government of Georgia and their Tourism Administration invited me to do a seminar on customer service for several hundred key leaders in tourism.
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Help Scout
APRIL 27, 2021
Long-time customer service professional Mat “Patto” Patterson answers readers’ most challenging customer support delivery, leadership, and career questions. Ask customer service interview questions that dig into their attitude toward learning technical topics. My guide to hiring for customer service may help, too.
Fonolo
MARCH 6, 2019
When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. Are you new to the customer service space and currently seeking a) some fundamental orientation information; and b) membership in some pivotal circles where important CS knowledge is shared?
Myra Golden Media
MAY 27, 2021
Questions came in from Idaho, Germany, North Carolina, Georgia, the UK, and Denver. . 50:20: German standards are very different from US standards, and my challenge is to wow customers, but quality points are wearing the agents down. Full Call Control Course (Inside Customer Service Master Class).
Customer Service Life
DECEMBER 27, 2018
Meet Caylin White, Sales, Marketing, and Account Representative in Atlanta, Georgia for VIPdesk Connect. Because when it comes down to it, supporting support teams and customers starts with YOU. The post How to Make Time for Self-Care When You Work Remote appeared first on Customer Service Life. More about Caylin White.
Chip Bell
DECEMBER 15, 2020
My river house in the mountains of North Georgia just got fiber optic high speed Internet. The nice clerk told me I could take the item and my receipt to customer service, get a refund, and purchase the correct one. But one of the older TVs needed a fire stick to interface with the Internet. We wanted a 4K, not a 1080.
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