Fonolo
FEBRUARY 7, 2023
A commitment to care for your personal well-being is above and beyond the customer service you might usually expect from a financial institution. But for almost 100 years, Hawaii State Federal Credit Union has been guided by this founding principal as they do business with – and care for – their 120,000 members.
CX Accelerator
MAY 16, 2018
Apparently I’d live eight years longer if I moved to Hawaii? Year Two – “Have the laser focus of an Olympic athlete” – Marshall Martin It did not take long to understand that knowledge is power, especially in a customer service role. Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94
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Bill Quiseng
NOVEMBER 23, 2021
During my time at the properties, these individuals personified customer care over customer service. I also want to thank customer service speakers Steve Curtin, Shep Hyken, and Adam Toporek and leadership speaker Rick Olson who wished me well beyond a simple “Get well soon” card.
Bill Quiseng
MARCH 26, 2022
And just 5 years later, I was fortunate to serve as the opening director of services for Marriott’s 100 th property, the Maui Marriott Resort, the first in the state of Hawaii. Marriott welcomed all of us. What I remember to this day was how Mr. Marriott would walk the backstage areas and greet everyone with a smile and a handshake.
Fonolo
AUGUST 3, 2017
We’ve all had our share of amazing customer service experiences, and we can attest that when a company goes above and beyond the call of duty we not only share those experiences, we also become loyal customers. Here are 5 tear-jerking customer experience stories for you to enjoy. Because Family Means Everything.
Intercom, Inc.
JUNE 14, 2018
Laura: I’m glad you asked, because my CTO currently lives in Hawaii. My whole company is spread out, and it’s harder to know what’s going on, it’s harder to get involved, and harder to remember that you’re supposed to loop in somebody from customer service or legal. I’m in Silicon Valley.
Steven Van Belleghem
DECEMBER 10, 2018
The quality of the ‘human touch’ in customer service will fundamentally increase because more data will be available for the front line staff. Share information about an upcoming event adds value to a customer, and it is easier than using bots to solve complex customer service issues. 3 Predictive commerce.
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